Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee Discounts
meal discounts
training programs
Job Description
The hiring company is a reputable hotel committed to providing outstanding hospitality services to its guests. Specializing in offering a warm and welcoming environment, this hotel prides itself on a high standard of customer service and a clean, inviting atmosphere. Our establishment is recognized for its attention to detail and dedication to guest satisfaction, ensuring that every visitor experiences comfort and convenience during their stay. We are currently seeking a Breakfast Host/Hostess to join our team, an essential role that significantly contributes to the overall guest experience during the complimentary breakfast service. This position is integral to maintaining the high... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to communicate clearly and politely
- Strong sense of responsibility and ownership
- Ability to handle food safely and hygienically
- Willingness to work early morning hours
- Ability to follow instructions and hotel policies
- Physical ability to stand for extended periods
- Basic knowledge of safety and emergency procedures
- Team player mindset
- Honesty and integrity
Job Qualifications
- High school diploma or equivalent
- Prior experience in a hospitality or food service role preferred
- Excellent interpersonal and communication skills
- Ability to maintain cleanliness and organization
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- Knowledge of basic food safety practices
- Ability to work independently and in a team
- Commitment to guest service excellence
Job Duties
- Arrive to work on time and give advance notice when absence is anticipated
- Wear proper uniform and always have on your name tag
- Treat guests properly with respect and turn in all lost and found items
- Be honest with hotel employees and guests
- Make yourself available to employees and guests at all times
- Relate to employees and guests in a respectful manner
- Communicate with sensitivity and tact
- Convey interest and concern for guest's needs or complaints
- Put yourself in the other person's place
- Respond promptly to employee or guest's inquiries or complaints
- Demonstrate a commitment to servicing the guest
- Make sure all is reported to Manager
- Take the initiative to speak to a guest before they speak to you
- Acknowledge guests with eye contact and a greeting
- Offer assistance to guests
- Always try to be one step ahead of them in meeting their needs
- Keep all storage areas neat and clean
- Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards
- Write down maintenance or security problems to ensure they are not overlooked
- Prepare all food and beverages
- Keep all supplies, breakfast food and drinking products stocked and fresh
- Take inventory of food, beverage and supplies
- Inform management of your supply needs
- Stock and restock all food, beverage, and supplies and be able to operate the service equipment
- Help other employees when needed
- Refer guest requests or concerns to appropriate department
- Report pertinent information to the next shift orally and in log books
- Respond to guest issues received by other employees
- Continue and maintain a working relationship with other employees
- Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries which occur on the premises
- An Incident Report (for guests) or Accident Report (for employee) should be completed
- Show concern and consideration for the guest, but never acknowledge responsibility
- Know where gas, electric, water cut off, and breakers are located
- Know location of emergency lights
- Understand the relationship of complimentary service to guest satisfaction and other areas of the hotel
- Pour coffee and juice when refills are needed
- Provide accurate information and directions to guests
- Perform all duties assigned by manager
- The host/hostess may be called upon to help in short-staffed areas
- He/she must undergo all the screening questions before performing those job descriptions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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