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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Home2 Suites by Hilton Tallahassee State Capitol is part of MCR, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio consisting of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. Operating under a variety of respected Marriott and Hilton brands, as well as independent hotels, MCR has over 7,000 team members nationwide. The company has earned numerous industry recognitions, including Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer. Their commitment to excellence... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays based on hotel demands
- Must arrive and clock in on time for every shift and clock out at the scheduled shift end time unless directed otherwise
- Must clock in and out for breaks at the designated times on schedule
- Must provide sufficient notice when calling out of a scheduled shift
- Ability to stand or remain stationary for 3 to 4 hours at a time
- Ability to operate computers and office machinery including 10-key data entry
- Ability to lift and carry food and beverage boxes up to 25 pounds
- Ability to inspect and observe details both at close and long range
- Must read, write, understand, and communicate effectively in English
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude with willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Clear communication of information and ideas
- Desire to serve guests with hospitality and care
- Ability to work varied schedules including nights, weekends, and holidays
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and during their stay with a smile
- Use guests' names when possible to make them feel welcomed
- Contribute to guest satisfaction scores through excellent service
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology appropriately for the role
- Answer incoming calls with friendly service using approved greetings
- Clean and sanitize breakfast room tables after each guest
- Set up breakfast buffet area daily according to brand standards
- Complete kitchen cleaning checklist after breakfast period
- Follow food safety measures per local health codes and brand standards
- Keep buffet area well stocked and clean until the end of breakfast
- Wear a clean, approved uniform, nametag, and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Display a can-do attitude by stretching beyond traditional duties
- Collaborate effectively to create a welcoming environment and positive workplace
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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