Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.35 - $16.50
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites New Haven - South - West Haven is a well-regarded hotel that operates under the management of MCR, which is the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has established an impressive portfolio worth 5.0 billion dollars, encompassing 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. MCR is recognized for its strong presence in the hospitality industry, managing hotels under 9 Marriott brands, 8 Hilton brands, and several unflagged independent hotels. The company is known for innovation and excellence, receiving accolades such as Fast Company's 10... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service or consumer-facing franchise preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be willing to work a varied schedule including evenings, nights, weekends and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled time
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
- Must be able to stand or remain stationary for 3-4 hours at a time
- Must be able to operate office machinery and perform data entry
- Must be able to bend, stoop, crouch, lift and transport up to 25 pounds
- Must be able to visually inspect details at close and long range
- Must be able to read, write, understand and communicate effectively in English
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests and provide excellent hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for each shift and adhere to break schedules
- Ability to provide sufficient notice when calling out for shifts
- Read, write, understand and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guest names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Answer incoming calls using friendly, approved greetings
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly even while performing cleaning duties
- Complete all operational checklists with 100% accuracy during each shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform with nametag and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by stretching beyond traditional roles
- Collaborate to create a welcoming environment and positive workplace
- Clear and sanitize breakfast room tables after each guest departure
- Set up the breakfast buffet area each morning according to requirements
- Clean the kitchen thoroughly as per checklist after breakfast service
- Adhere to food safety measures daily according to health codes
- Keep the buffet area well stocked and clean until the end of breakfast period
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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