Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Toledo-Perrysburg is part of MCR, the third-largest hotel owner and operator in the United States. MCR operates a premium portfolio of 148 hotels across 37 states, offering more than 22,000 guestrooms in 106 cities. Established in 2006, MCR has its corporate offices located in New York City, Dallas, Chicago, and Richmond, Virginia. With over 7,000 dedicated team members nationwide, MCR manages hotels under 9 Marriott brands, 8 Hilton brands, and various independent hotels. MCR is recognized for excellence and innovation, having received prestigious awards such as Fast Company’s 10 Most Innovative Travel Companies of 2020, Marriott... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every scheduled shift and clock out at the end unless directed otherwise
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
- Physical ability to stand or remain stationary for 3-4 hours at a time
- Ability to operate computers, office machinery, and perform data entry
- Ability to bend, stoop, crouch, lift and transport boxes up to 25 pounds
- Ability to inspect and observe details closely and from a distance
- Must read, write, understand, and communicate effectively in English
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests and provide excellent hospitality
- Must be 18 years of age or older to perform this job
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all areas, both front and back of the house, clean and well-organized
- Help clean guest rooms and public spaces as needed
- Always greet guests with a smile, by name if possible, while cleaning
- Complete all operational checklists accurately and on time each shift
- Ensure handover reports are accurate and timely
- Wear clean, approved uniform and maintain a professional appearance
- Communicate clearly and professionally with team members
- Demonstrate a positive, can-do attitude and willingness to help beyond traditional roles
- Collaborate to create a welcoming environment and positive workplace
- Clear and sanitize breakfast room tables after each guest
- Set up breakfast buffet area consistently according to specified requirements
- Clean kitchen following daily checklists after breakfast period
- Follow all food safety measures compliant with local health codes
- Keep buffet area well-stocked and clean until end of breakfast period
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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