Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Known for its dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its footprint rapidly in Europe, Latin America, and the Caribbean. With a portfolio of global properties valued at more than 20 billion dollars and generating over 5 billion dollars in cumulative revenues, Highgate is a trusted leader in the hospitality sector. The company provides expert guidance through all stages of the hospitality property lifecycle, from planning and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Ability to work varied schedule including evenings nights weekends and holidays
- Legal age to serve alcoholic beverages
- Passed responsible serving course such as TIPS
- Ability to obtain Food Handlers card
- Ability to handle stressful situations calmly
- Strong communication skills
- Positive attitude and strong customer service orientation
- Basic knowledge of food and beverage preparation
- Basic numerical skills
- Ability to read and write simple instructions
- Patience tact and diplomacy in dealing with customers and staff
- Willingness to learn and support team members
Job Qualifications
- Ability to perform job function with attention to detail speed and accuracy
- High school diploma or equivalent and/or experience in a hotel or a related field preferred
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPS as required by property
- Must be able to obtain and provide Food Handlers card as required by city/county/state
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Understanding of hotel products and guest services
- Ability to communicate professionally when answering phones and speaking with guests and team members
- Demonstrates a positive attitude and a desire to be of service to others
- Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
- Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Job Duties
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
- Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
- Greet and seat guests at appropriate tables in a timely manner
- Ensure quality control of menus with regard to cleanliness and appearance
- Clear clean and reset tables/hotel spaces per client request or management instruction
- Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
- Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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