Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.67 - $25.01
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Pension Plan
Paid Time Off
Life insurance
Job Description
Consumers Credit Union (CCU) is a Great Place to Work certified company that values the contributions of each team member and fosters an inclusive, supportive work environment. Headquartered in Lake Forest, Illinois, CCU has been serving its community since 1930, growing to manage assets totaling $4.3 billion and serving over 272,000 members. As one of the largest credit unions in the state of Illinois, CCU is committed to providing exceptional financial products and services while emphasizing member-first values. The organization believes in creating personal connections, operating under the philosophy that while nobody needs banks on every corner, everyone deserves to... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of related work experience in customer service or retail
- Ability to work a flexible schedule including Saturdays when needed
- Excellent communication and interpersonal skills
- Proficiency with computers and common software applications
- Cash handling experience
- Commitment to integrity and positive member interactions
- Willingness to learn banking operations and branch procedures
Job Qualifications
- High school diploma or equivalent
- 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling)
- Financial institution, teller, personal banker experience is preferred
- Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
- Computer proficient in data processing platforms, email, internet/intranet, instant messaging, and Microsoft Office
- Excellent interpersonal and communication skills
- Ability to multitask, work at a fast pace, and stay organized
- Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
- Availability to work 40 hours/week and be scheduled between the following hours: Monday - Friday: 8:00 am- 6:00 pm
- Saturdays 8:30 am- 1:30 pm (when scheduled Saturday, you'll get time off during the week)
Job Duties
- Greeting members as they enter the branch or use the drive-up lanes
- Assisting members with their self-service transactions by educating them on the interactive teller machine (ITM) and its related functions
- Assisting with teller transactions, member service issues, account maintenance, and other operational duties assigned by the Branch Manager and/or Assistant Branch Manager
- Opening new consumer accounts efficiently and accurately
- Identifying opportunities to refer members to additional products/services including consumer loan and mortgage products, as well as wealth advisors
- Seeking out and making recommendations for process improvements related to member service delivery and other branch efficiencies
- Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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