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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.75 - $37.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
health benefits
401(k) Plan
Paid Time Off
Disability Benefits
Life insurance
Parental leave
critical caregiving leave
Discounts and savings
Commuter Benefits
Tuition Reimbursement
scholarships for dependent children
adoption reimbursement
Job Description
Wells Fargo is one of the leading financial services institutions globally, operating with a commitment to innovation, community empowerment, and customer success. Renowned for its extensive banking and lending network, Wells Fargo offers a dynamic work environment that supports employees not just in their career aspirations but also in their overall well-being. The company fosters a culture that values authenticity, growth, and community engagement, recognizing its employees as critical drivers of its continued success. Wells Fargo has earned a prestigious place in the top three financial services employers as noted on the 2025 LinkedIn Top Companies list for best workplaces... Show More
Job Requirements
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, education
- 1+ years of leadership experience
- Ability to work a schedule that may include most Saturdays
- Must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies for Loan Originators
- Meet applicable financial responsibility, character, general financial fitness, and criminal background standards
- Position not eligible for Visa sponsorship.
Job Qualifications
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through work experience, training, military experience, or education
- 1+ years of leadership experience
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Cash handling experience.
Job Duties
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
- Perform operational and customer support tasks
- Provide excellent customer service, engage customers in conversations, and build relationships with them
- Manage the schedule and the daily operations of the teller line
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development of direct reports and assist in hiring talent
- Assist customers interested in dwelling secured products by referring them to SAFE team members without negotiating terms or taking applications
- Meet Loan Originator requirements under Regulation Z.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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