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Branch Customer Service Specialist (Shared)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.85 - $1.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Retirement Plan
Paid Time Off
employee discount
Flexible spending account
Life insurance
Disability insurance

Job Description

Sherwin-Williams is a global leader in the manufacture, distribution, and sale of paints, coatings, and related products, serving customers across various industries. Founded over 150 years ago, Sherwin-Williams has established a strong reputation for quality, innovation, and customer service. Their extensive product lines extend from architectural coatings to high-performance industrial products, positioning the company as a trusted partner to both commercial and residential customers. Dedicated to improving the world by coloring and protecting what matters, Sherwin-Williams emphasizes not only product excellence but also community involvement, environmental responsibility, and employee development. This company culture supports growth, learning opportunities, and a welcoming,... Show More

Job Requirements

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver’s License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

  • Have at least a High School diploma or GED
  • Have at least one (1) year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

Job Duties

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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