Branch Customer Service Rep - Birmingham, MI

AAA The Auto Club Group (ACG) is a long-standing and respected organization with a rich history spanning over 100 years. As a prominent entity in the membership, travel, insurance, and financial services sectors, ACG serves more than 14 million members across 14 states and 2 U.S. territories through its well-known brands including AAA, Meemic, and Fremont. It is recognized as the second largest AAA club in North America and continues to build on its reputation by investing in advanced technology, innovative products, and a highly skilled workforce. The company’s commitment to quality service and sustained growth has established it as a trusted partner for its members, delivering value in roadside assistance, insurance, travel solutions, financial products, and more.

Joining AAA The Auto Club Group means becoming part of a team dedicated to supporting and empowering employees to drive their careers forward. The company prides itself on fostering an inclusive and welcoming environment that values diversity in backgrounds, experiences, and viewpoints. This culture of collaboration and mutual respect strengthens the organization’s foundation and enhances its ability to meet the evolving needs of its members.

The Branch Customer Service Representative role at AAA The Auto Club Group provides an excellent opportunity for those looking to start or advance their career within a stable yet dynamic organization. This full-time, hourly position is based within one of the company’s branch offices that house travel, membership, insurance sales, and support employees. Representatives play a key role as the face of the branch, tasked with promoting ACG’s various products and services, including memberships, travel packages such as car rentals, hotel stays, basic tours, and certain banking products. They also provide essential support in insurance sales and customer service, helping to retain and grow The Auto Club Group’s extensive member base.

This role involves direct interaction with members and customers by greeting and servicing their needs, delivering sales and support services, generating leads, and updating members on current travel and insurance promotions. Representatives are responsible for processing payments, balancing cash drawers, and handling customer inquiries with professionalism and attentiveness. They also provide administrative support during peak times and participate in outbound promotional calls to boost sales of insurance and travel products. The position demands strong multitasking skills, the ability to work under pressure in a busy environment, and a passion for delivering exceptional customer service.

Compensation for the Branch Customer Service Representative ranges from $19.00 to $21.50 per hour, depending on experience. The Auto Club Group also offers additional performance-based incentives and annual bonus potential. Employees enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, paid parental leave and adoption assistance, generous paid time off including holidays and CEO days, tuition assistance, professional certification reimbursement, and exclusive AAA membership discounts and perks.

Working at an ACG branch means being part of a supportive team that values each employee's contribution to delivering outstanding member experiences. The company emphasizes regular and reliable attendance, safety in the workplace, and adherence to background and drug screening requirements to maintain a secure environment for all. The Branch Customer Service Representative is foundational to the company’s mission of providing peace of mind and enhancing the lives of members by offering timely solutions and high-quality service in an engaging and friendly setting.