Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Job Description
Detroit Tigers is a renowned professional baseball organization that competes in Major League Baseball (MLB). Known for its rich history, passionate fan base, and commitment to excellence, the Detroit Tigers provide a memorable sports experience at the iconic Comerica Park. As a flagship franchise of the American League Central division, the Tigers emphasize not only athletic performance but also outstanding customer service and community engagement. The organization values a strong workplace culture that supports integrity, teamwork, and continuous improvement. They also foster an inclusive and diverse environment to empower employees and enrich the fan experience.
The Box Office Supe... Show More
The Box Office Supe... Show More
Job Requirements
- High school diploma or general education degree (GED)
- at least 1-year related experience and/or training
- possess the highest integrity and ethical standards
- knowledge of customer service principles and practice
- excellent verbal and written skills
- computer literate with ability to navigate through multiple screens and application systems
- experience with Microsoft Office Suite
- ability to multi-task and adjust to rapidly changing business processes
- active listening and attention to detail
- self-sufficient and dependable
- appropriate business acumen including professional appearance and demeanor
Job Qualifications
- High school diploma or general education degree (GED)
- at least 1-year related experience and/or training
- possess the highest integrity and ethical standards
- knowledge of customer service principles and practice
- excellent verbal and written skills
- computer literate with ability to navigate through multiple screens and application systems
- experience with Microsoft Office Suite
- ability to multi-task and adjust to rapidly changing business processes
- active listening and attention to detail
- self-sufficient and dependable
- appropriate business acumen including professional appearance and demeanor
- experience working in the sports and entertainment industry preferred
- knowledge with Tickets.com system preferred
- supervisory experience preferred
Job Duties
- Assist with scheduling box office clerks
- assist box office clerks with ProVenue and digital ticketing troubleshooting and questions
- assist with renewal and servicing of all season ticket and mini-plan accounts for Tigers Spring Training and Lakeland Flying Tigers regular and post-season
- assist with renewal of season ticket and mini plan requests throughout the season
- assist in providing technical support for ticketing equipment as needed
- assist the department in processing and mailing ticket orders
- process single game and event sales at the box office
- provide friendly and efficient customer service in person and by phone
- assist in responding to ticketing and customer service-related emails/text in a friendly, efficient, and timely manner
- assist with box office reporting and other related functions as determined by the Box Office Manager and Director, Business Development
- provide accurate information to patrons concerning games, events, and ticket policies and procedures
- assist with printing and processing season, group, corporate partnership ticket orders in a timely manner
- ensure accurate and clean data, performing data cleansing, including the merging of duplicate accounts, as needed
- assist in the maintenance of ticket inventory and digital manifest
- assist Box Office Manager and Director, Business Development with special projects
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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