Box Office Supervisor - Lakeland, FL

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Job Description

Detroit Tigers is a renowned professional baseball organization that competes in Major League Baseball (MLB). Known for its rich history, passionate fan base, and commitment to excellence, the Detroit Tigers provide a memorable sports experience at the iconic Comerica Park. As a flagship franchise of the American League Central division, the Tigers emphasize not only athletic performance but also outstanding customer service and community engagement. The organization values a strong workplace culture that supports integrity, teamwork, and continuous improvement. They also foster an inclusive and diverse environment to empower employees and enrich the fan experience.

The Box Office Supe... Show More

Job Requirements

High school diploma or general education degree (GED)
at least 1-year related experience and/or training
possess the highest integrity and ethical standards
knowledge of customer service principles and practice
excellent verbal and written skills
computer literate with ability to navigate through multiple screens and application systems
experience with Microsoft Office Suite
ability to multi-task and adjust to rapidly changing business processes
active listening and attention to detail
self-sufficient and dependable
appropriate business acumen including professional appearance and demeanor

Job Qualifications

High school diploma or general education degree (GED)
at least 1-year related experience and/or training
possess the highest integrity and ethical standards
knowledge of customer service principles and practice
excellent verbal and written skills
computer literate with ability to navigate through multiple screens and application systems
experience with Microsoft Office Suite
ability to multi-task and adjust to rapidly changing business processes
active listening and attention to detail
self-sufficient and dependable
appropriate business acumen including professional appearance and demeanor
experience working in the sports and entertainment industry preferred
knowledge with Tickets.com system preferred
supervisory experience preferred

Job Duties

Assist with scheduling box office clerks
assist box office clerks with ProVenue and digital ticketing troubleshooting and questions
assist with renewal and servicing of all season ticket and mini-plan accounts for Tigers Spring Training and Lakeland Flying Tigers regular and post-season
assist with renewal of season ticket and mini plan requests throughout the season
assist in providing technical support for ticketing equipment as needed
assist the department in processing and mailing ticket orders
process single game and event sales at the box office
provide friendly and efficient customer service in person and by phone
assist in responding to ticketing and customer service-related emails/text in a friendly, efficient, and timely manner
assist with box office reporting and other related functions as determined by the Box Office Manager and Director, Business Development
provide accurate information to patrons concerning games, events, and ticket policies and procedures
assist with printing and processing season, group, corporate partnership ticket orders in a timely manner
ensure accurate and clean data, performing data cleansing, including the merging of duplicate accounts, as needed
assist in the maintenance of ticket inventory and digital manifest
assist Box Office Manager and Director, Business Development with special projects
performs other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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