Box Office Supervisor - Lakeland, FL

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $39,600.00 - $53,100.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Job Description

The Detroit Tigers are a prestigious professional baseball team based in Detroit, Michigan. Established in 1894, the Tigers are a member of the Major League Baseball (MLB) American League Central division. The team is renowned for its rich history, passionate fan base, and commitment to delivering exceptional sporting and entertainment experiences. Home games take place at Comerica Park, a state-of-the-art stadium known for its fan-friendly amenities and vibrant atmosphere. Beyond the ballpark, the Detroit Tigers organization engages actively with the community through various outreach programs and events, underscoring their dedication to social responsibility and community development.

The Box Office Sup... Show More

Job Requirements

high school diploma or general education degree (ged)
at least 1-year related experience and/or training
possess the highest integrity and ethical standards
knowledge of customer service principles and practice
excellent verbal and written skills
computer literate with ability to navigate through multiple screens and application systems
experience with microsoft office suite
ability to multi-task and adjust to rapidly changing business processes
active listening and attention to detail
self-sufficient and dependable
appropriate business acumen including professional appearance and demeanor

Job Qualifications

high school diploma or general education degree (ged)
at least 1-year related experience and/or training
knowledge of customer service principles and practice
excellent verbal and written skills
computer literate with ability to navigate through multiple screens and application systems
experience with microsoft office suite
ability to multi-task and adjust to rapidly changing business processes
active listening and attention to detail
self-sufficient and dependable
appropriate business acumen including professional appearance and demeanor
experience working in the sports and entertainment industry preferred
knowledge with tickets.com system preferred
supervisory experience preferred

Job Duties

assist with scheduling box office clerks
assist box office clerks with provenue and digital ticketing troubleshooting and questions
assist with renewal and servicing of all season ticket and mini-plan accounts for tigers spring training and lakeland flying tigers regular and post-season
assist with renewal of season ticket and mini plan requests throughout the season
assist in providing technical support for ticketing equipment as needed
assist the department in processing and mailing ticket orders
process single game and event sales at the box office
provide friendly and efficient customer service in person and by phone
assist in responding to ticketing and customer service-related emails/text in a friendly, efficient, and timely manner
assist with box office reporting and other related functions as determined by the box office manager and director, business development
provide accurate information to patrons concerning games, events, and ticket policies and procedures
assist with printing and processing season, group, corporate partnership ticket orders in a timely manner
ensure accurate and clean data, performing data cleansing, including the merging of duplicate accounts, as needed
assist in the maintenance of ticket inventory and digital manifest
assist box office manager and director, business development with special projects
performs other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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