Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
flexible spending accounts
health savings accounts
Paid Time Off
Free concert tickets
401(k) program with company match
Stock program reimbursement
New parent programs
caregiver leave
Baby bonus
Infertility support
Tuition Reimbursement
Student loan repayment
Internal growth and development programs
Volunteer time off
Crowdfunding network
Job Description
Live Nation Entertainment is the global leader in live entertainment, bringing together renowned market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the world's premier event ticketing platform, selling over 500 million tickets annually to more than 12,000 clients across the globe. Live Nation Concerts is the largest live entertainment provider, promoting over 40,000 shows and more than 100 festivals each year for nearly 4,000 artists in over 40 countries. These pillars empower Live Nation Media & Sponsorship to forge strategic music marketing campaigns that link over 1,000 brands to the 98 million... Show More
Job Requirements
- Experience in box office or ticketing management
- Flexible schedule including days, nights, weekends, and holidays
- Experience in cash handling
- Leadership, management, and customer service skills
- Tolerance of all cultures, music, and art forms
- High school diploma
Job Qualifications
- Experience in box office or ticketing management
- Leadership skills with management and customer service experience
- High school diploma
- Experience in cash handling
- Tolerance of all cultures, music, and art forms
- Experience in a live environment operation preferred
- Experience handling counterfeit cash preferred
- Proficient in Microsoft applications including Outlook, PowerPoint, Word, and Excel preferred
- Strong prioritization, time management, and multitasking skills preferred
- Experience with open communication and email etiquette preferred
Job Duties
- Organize and manage daily and nightly box office operations including will call, guest list, ticket sales, and ticket scanning
- Assist and support box office staff in their job functions as needed
- Ensure a positive and creative team environment within the department
- Facilitate open communication with the box office manager, staff, and other venue departments
- Exhibit proper inter-departmental communications and organization
- Ensure complete and satisfactory ongoing staff training
- Assist manager with staff evaluations including training, 90-day, and annual reviews
- Provide positive team environment within the department
- Assist in ensuring appropriate staffing levels
- Help set staff development and performance goals and monitor progress
- Recruitment and hiring staff adhering to venue guidelines
- Promote and provide superior customer service in all guest interactions
- Participate in all on-site venue meetings as needed
- Ensure venue staff follows company cash handling policies and procedures
- Balance and reconcile all seller cash drawers
- Assist manager in reconciliation and accounting of all ticket sales
- Assist manager in housing, distributing, and depositing venue cash weekly
- Manage pricing initiatives including progressive, platinum, dynamic, flex pricing, and special ticket offers
- Assist manager in scheduling all employee payroll prior to deadlines
- Conduct band settlement on shows with split point deals or as required
- Complete and distribute accurate daily ticket counts for agents and artists
- Create, modify, and maintain inventory for ticketed events in a secure environment
- Follow standards and processes for ticket types, ancillary events, and qualifiers
- Monitor and maintain ticketing computers, software, and hardware functionality
- Act as secondary representative for venue interactions with Ticketmaster
- Ensure accurate and timely flow of event and venue information internally and to the public
- Modify, maintain, and update all customer database files
- Develop and maintain call center phone system, updating phone menus and event calendars
- Interact with artists, record labels, management, and band tour accountants providing reports as necessary
- Collaborate with Premium Seat Sales/VIP team on upsells and inventory management
- Work with Operations/Guest Services on ADA ticketing and troubleshooting
- Provide offsite venue coverage for night-of-show management as needed
- Ensure venue compliance with ADA ticket laws
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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