Box Office Supervisor

Berkeley, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

flexible spending accounts

health savings accounts

Paid Time Off

Free concert tickets

401(k) program with company match

Stock program reimbursement

New parent programs and caregiver leave

Infertility support

Tuition Reimbursement

Student loan repayment

Internal growth and development programs

Volunteer time off

Job Description

Live Nation Entertainment is the world’s leading live entertainment company, encompassing global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, selling over 500 million tickets annually to more than 12,000 clients worldwide. Live Nation Concerts provides the largest live entertainment offerings globally, promoting over 40,000 shows and more than 100 festivals every year for nearly 4,000 artists across over 40 countries. These key business units enable Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million... Show More

Job Requirements

Experience in box office or ticketing management
Flexible work schedule including days, nights, weekends, and holidays
Experience in cash handling
Leadership and customer service abilities
High school diploma
Tolerance and appreciation for diverse cultures, music, and art forms
Ability to work in a fast-paced, often loud and stressful environment

Job Qualifications

Experience in box office or ticketing management
Leadership, management, and customer service skills
Experience in cash handling
High school diploma
Tolerance of all cultures, music, and art forms
Experience in a live environment operation preferred
Experience handling counterfeit cash preferred
Proficiency in Microsoft applications such as Outlook, PowerPoint, Word, and Excel preferred
Skilled in prioritizing, time management, and multitasking preferred
Strong written communication and email etiquette preferred

Job Duties

Organize and manage daily and nightly box office operations including will call, guest list, ticket sales, and ticket scanning
Assist and support box office staff in their job functions as needed
Ensure a positive and creative team environment within the department
Facilitate open communication with the box office manager, staff, and all other venue departments
Ensure complete and satisfactory ongoing staff training
Assist manager with staff evaluations including training, 90-day, and annual reviews
Recruit and hire staff following all clubs and theaters guidelines
Promote and provide superior customer service in all guest interactions
Ensure venue staff follow cash handling policies and procedures
Balance and reconcile all seller cash drawers
Assist manager with reconciliation and accounting of ticket sales for events and daily box office sales
Conduct band settlements and provide accurate daily ticket counts
Create, modify, and maintain inventory for ticketed events
Monitor and maintain functionality of ticketing computers, software, and hardware
Serve as secondary representative in venue interactions with Ticketmaster
Ensure accurate and timely flow of event and venue information
Modify and maintain customer database files
Develop and maintain call center phone system and event calendars
Interact with artists, record labels, management, and band tour accountants
Collaborate with premium seat sales and guest services on ticketing needs
Provide offsite venue event management as required
Ensure venue compliance with ADA ticket laws

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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