BOX OFFICE SUPERVISOR

Fontana, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $25.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Equal employment opportunity

Job Description

Live Nation Entertainment stands as the world's premier live entertainment company, encompassing industry-leading brands such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is recognized globally as the leader in event ticketing, selling over 620 million tickets annually and serving close to 10,000 clients worldwide. Live Nation Concerts, on the other hand, holds the distinction of being the largest live entertainment provider in the world, promoting more than 50,000 events each year involving nearly 7,000 artists across over 40 countries. This collective operation empowers Live Nation Media & Sponsorship to innovate and implement strategic music marketing... Show More

Job Requirements

experience in box office/ticketing management
flexible schedule including days, nights, weekends and holidays
experience in cash handling
leadership, management and customer service skills
tolerance of all cultures, music and art forms
high school diploma

Job Qualifications

experience in box office/ticketing management
flexible schedule including days, nights, weekends and holidays
experience in cash handling
leadership, management and customer service skills
tolerance of all cultures, music and art forms
high school diploma
experience in a live environment operation
experience handling counterfeit cash
experience in Microsoft applications including Outlook, PowerPoint, Word, Excel
experience in prioritizing, time management and multitasking
experience in open communication and email etiquette

Job Duties

Organize/manage daily and nightly box office operations including Will Call, Guest List, ticket sales, and ticket scanning
assist and support box office staff in any of their job functions as needed
ensure positive and creative team environment within the department
facilitate open communication with the Box Office Manager, staff and all other venue departments
exhibit proper inter-departmental communications and organization
ensure complete and satisfactory ongoing staff training
assist manager with staff evaluations including training, 90-day and annual
provide a positive team environment within the department
assist in ensuring appropriate staffing levels
help set staff development and performance goals and monitor progress
recruitment and hiring staff following all Clubs & Theaters guidelines
promote and provide superior customer service in all guest interactions
participate in all on-site venue meetings as needed
ensure venue staff follows cash handling policies and procedures
balance and reconcile all seller cash drawers
assist manager on reconciliation and accounting of all ticket sales for each ticketed event and daily box office sales
assist manager on housing, distributing, and depositing venue cash weekly
responsible for pricing initiatives including Progressive, Platinum, Dynamic, Flex Pricing and Special Ticket Offers
assist manager in scheduling all employee's payroll prior to deadlines
conduct band settlement on shows with split point deals or as deemed necessary
complete and distribute accurate daily ticket counts for agents and artists
create, modify and maintain inventory for all ticketed events
follow standards and processes for ticket types, ancillary events and qualifiers
monitor and maintain functionality of all ticketing computers, software and hardware
act as secondary representative in all venue interactions with Ticketmaster
ensure accurate and timely flow of event and general venue information intra-departmentally and to the public
modify, maintain and update all customer database files
develop and maintain call center phone system including phone menus and event calendars
interact with artists, record labels, management and band tour accountants providing reports as necessary
work with Premium Seat Sales/VIP team on upsells, inventory management and other tasks
work with Operations/Guest Services on ADA tickets, relocation or troubleshooting
provide third party venue coverage offsite including night of show management, staffing and equipment
ensure venue compliance with ADA ticket laws

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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