Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Flexible Schedule
Job Description
Boston Ballet is a renowned and highly respected ballet company based in Boston, Massachusetts. Established as a premier institution dedicated to the art of ballet, Boston Ballet plays a pivotal role in enriching the cultural landscape through their exceptional performances and educational outreach programs. As a prominent performing arts organization, the company is committed to fostering artistic excellence, community engagement, and the human experience through dance. Their mission centers on connecting artists and audiences, cultivating new talent, and delivering transformative performances that inspire and resonate deeply with diverse communities. Boston Ballet prides itself on embracing a workplace culture that values... Show More
Job Requirements
- Bachelor's degree or relevant experience preferred
- Minimum of 1 year of experience in sales and customer service
- Strong customer service skills
- Professional, enthusiastic, and accurate with numbers and details
- Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment
- Computer skills with the ability to use Microsoft Office, Excel, and Word
- Experience with Tessitura a plus
- Enthusiasm to contribute to a work environment that strives for diversity, equity, and inclusion
- Some evenings and weekends required during performance weeks
Job Qualifications
- Bachelor's Degree or relevant experience preferred
- Minimum of 1 year of experience in sales and customer service
- Strong customer service skills
- Professional, enthusiastic, and accurate with numbers and details
- Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment
- Computer skills with the ability to use Microsoft Office, Excel, and Word
- Experience with Tessitura a plus
- Enthusiasm to contribute to a work environment that strives for diversity, equity, and inclusion
- Some evenings and weekends required during performance weeks
Job Duties
- Process subscriptions, exchanges, tickets, comps, group sales, refunds, donations, and gift cards using Tessitura
- Balance and reconcile sales/exchange activities daily
- Receive and respond to inbound calls, messages, and emails with a high level of customer service and focus on being friendly, energetic, patient, and empathetic
- Stay organized and aware of Box Office policies and general Boston Ballet information to accurately respond to customer inquiries, questions about subscriptions or ticket and discount information, performance schedule, casting, and special events
- Work at the theatre in the Box Office during performance weeks to process sales, distribute tickets, and resolve customer issues
- Perform various administrative tasks including dispensing tickets in person and via mail, packaging subscriptions, and accurately filing orders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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