Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Boston Ballet is a renowned world-class dance company based in Boston, Massachusetts, celebrated for its artistic excellence, innovative choreography, and commitment to community engagement. At the heart of Boston Ballet is the human experience, where dance serves as a living and breathing art form forging deep connections between artists and attendees, teachers and trainees, friends and newcomers, and a person's outer and inner self. The organization embraces diversity, equity, and inclusion by welcoming individuals with varied life experiences, identities, races, cultures, and ideas, fostering a vibrant and dynamic community that enriches its artistic endeavors and workplace culture. Boston Ballet stands... Show More
Job Requirements
- Bachelor's Degree or relevant experience preferred
- Minimum of 1 year of experience in sales and customer service
- Strong customer service skills
- Professional, enthusiastic, and accurate with numbers and details
- Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment
- Computer skills with ability to use Microsoft Office, Excel, and Word
- Experience with Tessitura a plus
- Enthusiasm to contribute to a work environment that strives for diversity, equity, and inclusion
- Some evenings and weekends required during performance weeks
Job Qualifications
- Bachelor's Degree or relevant experience
- Minimum of one year of experience in sales and customer service
- Strong customer service skills
- Professional, enthusiastic, and accurate with numbers and details
- Ability to multitask and problem solve in a fast-paced environment
- Computer skills including Microsoft Office, Excel, and Word
- Experience with Tessitura is a plus
- Enthusiasm for diversity, equity, and inclusion
- Availability for some evenings and weekends during performance weeks
Job Duties
- Process subscriptions, exchanges, tickets, comps, group sales, refunds, donations, and gift cards using Tessitura
- Balance and reconcile sales/exchange activities daily
- Receive and respond to inbound calls, messages, and emails with high customer service
- Stay organized and informed on Box Office policies and Boston Ballet information to respond to inquiries
- Work at the theatre during performance weeks to process sales, distribute tickets, and resolve customer issues
- Perform administrative tasks such as dispensing tickets in person and by mail, packaging subscriptions, and filing orders accurately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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