Box Office Manager/Sr. Box Office Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,800.00 - $52,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
The hiring establishment is a professional event venue or organization that hosts a variety of events requiring efficient and effective ticketing operations. This type of company is dedicated to providing an exceptional experience for both customers and event promoters by managing ticket sales, cash handling, and staff coordination within the box office. Operating in a fast-paced, event-driven environment, the company places a strong emphasis on customer service, operational accuracy, and team leadership to ensure a seamless experience for event attendees and the overall success of their hosted events.
The Box Office Manager role is critical to the daily functionin... Show More
The Box Office Manager role is critical to the daily functionin... Show More
Job Requirements
- Combination of applicable education and experience providing consistent and excellent customer service
- possess good communication skills including the ability to read, write and speak clearly and consistently in English
- ability to work well with people and build and maintain excellent rapport
- ability to function in a busy environment with multiple interruptions
- ability to succeed under pressure
- ability to identify problems and achieve successful resolutions
- orientation to detail
- computer literacy and proficiency
- at least two years of supervisory experience overseeing 10 or more employees
- ability to type and keyboard
- ability to handle large amounts of cash and make change
- oversee approved cash-management controls
- ability to succeed in a fast-paced environment and produce positive results in an atmosphere requiring exemplary customer service
Job Qualifications
- Combination of applicable education and experience providing consistent and excellent customer service
- good communication skills including reading, writing, and speaking clearly in English
- ability to work well with people and build excellent rapport
- ability to succeed under pressure and in busy environments with multiple interruptions
- strong problem-solving skills
- attention to detail
- computer literacy and proficiency
- at least two years of supervisory experience overseeing 10 or more employees
- ability to type and handle large amounts of cash accurately
- experience with customer service
- box office experience
- expertise with the Ticketmaster platform
- expertise with spreadsheet software
Job Duties
- Supervises box office staff
- oversees box office operations
- completes report reconciliation for ticket sales and daily activity reports
- provides daily reports to event promoters and staff
- researches and maintains event files
- builds seating configurations
- manages ticket inventory and event creation in the ticketing system
- schedules ticket sellers
- oversees ticket dispensing and promoter requests
- manages cash banks and reconciles cash receipts
- responds to customer concerns and complaints
- trains and supervises departmental staff
- secures work area before departure
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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