Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,500.00 - $48,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends and ASM Global have united to create a powerhouse in the sports, entertainment, and live events industry, setting new standards for excellence across the globe. By combining their unmatched expertise and extensive reach, these two leading organizations offer comprehensive solutions that span all aspects of venue operations and revenue generation. They work with some of the world’s most iconic brands and venues, elevating the experience through innovative partnerships and dynamic event management strategies. Legends delivers a 360-degree, data-driven approach encompassing planning, sales, partnerships, hospitality, and merchandise to ensure exceptional client experiences. ASM Global, recognized as the world's foremost venue... Show More
Job Requirements
- Bachelor's degree preferred
- minimum of three years related experience
- or equivalent combination of education and experience
- experience in accounting and customer service
- strong knowledge of ticket selling and box office operations
- supervisory experience preferred
- excellent communication and organizational skills
- proficiency with Microsoft Office
- ability to handle cash accurately
- ability to analyze financial data
- excellent customer service abilities
- ability to train and coordinate staff
Job Qualifications
- Bachelor's degree preferred
- three years related experience required
- equivalent combination of education and experience accepted
- experience in accounting and customer service essential
- box office experience in a similar environment strongly preferred
- supervisory experience preferred
- excellent communication skills
- strong problem-solving and organizational skills
- demonstrated knowledge of accounting and financial procedures including record keeping and reconciliation
- ability to analyze data and figures
- knowledge of supervisory principles and practices
- ability to coordinate and schedule staff
- excellent customer service and public relations skills
- demonstrated knowledge of ticket selling and box office operations
- ability to count money and make change accurately
- proficiency in Microsoft Office, especially Excel
Job Duties
- Coordinate all event information between promoter, facility personnel, and ticket company in a timely manner
- establish ticket pricing and seating configuration with event promoter and appropriate personnel
- build and modify all computer ticket events and issue computer access codes
- coordinate house scale for all ticket events
- maintain communication with ticket company representatives for updates or revisions
- monitor daily ticket sales and communicate updates to Director and promoter representative
- prepare cash bank and daily accurate ticket inventory
- present final box office statements for event settlement
- respond to customer complaints and service requests
- establish files on each event including seats on hold, complementary ticket vouchers, event audits, and ticket inventory schedules
- supervise, instruct, and train ticket sellers on proper sales procedures
- assist in selling tickets as needed
- open and close ticket windows as required
- dispense tickets accurately and manage payments and change
- maintain accurate record of cash received, tickets sold, and change banks
- fill seat reservations and handle Will-Call window
- provide excellent customer service responding promptly to inquiries and requests
- prepare and submit daily business transaction reports
- make bank deposits
- maintain cash drawers and prepare deposits for concessions
- assist with patron services during events
- coordinate staff to ensure high level of service
- deliver service on the Personal Seat License program including reservation, payment processing, and donor assistance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
A simple hiring platform for hospitality businesses.
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