Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $30.00 - $33.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work schedule
Job Description
ASM Global, a world leader in the management of publicly owned assembly facilities, is seeking a qualified and dynamic Box Office Manager for the accesso ShoWare Center located in Kent, Washington. As a premier venue for entertainment and events in the Pacific Northwest, accesso ShoWare Center hosts a diverse range of concerts, sports events, and live performances, drawing large audiences and providing unparalleled experiences. ASM Global prides itself on delivering exceptional service and operational excellence at all its venues, making it one of the most respected names in venue management industry.
The Box Office Manager role at accesso ShoW... Show More
The Box Office Manager role at accesso ShoW... Show More
Job Requirements
- Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash
- Follow oral and written instructions and communicate effectively with others in both oral and written form
- Work independently, exercising judgment and initiative
- Organize and prioritize work to meet deadlines
- Operate computerized ticketing system, standard office equipment and personal computer using Windows, Word, Excel, time management system for employees, event booking and scheduling software
- Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment
- Calculate figures and amounts such as discounts, interest, commission, properties, and percentages accurately and efficiently
- Handle/reconcile large sums of money utilizing prescribed cash management controls
- Demonstrate knowledge of principles of bookkeeping, accounting, and box office procedures
- Work effectively under pressure and/or stringent schedule and produce accurate results
- Remain flexible and adjust to situations as they occur
- Work in a fast-paced environment and handle a heavy workload that can present stressful situations
Job Qualifications
- Bachelor’s degree preferred or an equivalent combination of education and experience
- Must have experience in accounting and customer service
- Box office experience in a similar environment strongly preferred
- Supervisory experience preferred
- Must be able and available to work flexible day and evening times, including weekends
Job Duties
- Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual
- Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner
- Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration
- Builds and modifies all ticketed events and issues computer access codes to facility management
- Coordinates the house scale for all ticket events with Director of Ticketing
- Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative
- Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale
- Prepares and presents the final box office statement for settlement of each event
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
- Supervises, instructs, and trains ticket sellers as to the proper selling procedures
- Assists or sells tickets as needed
- Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault
- Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance
- Additional responsibilities as required by Director of Ticketing and/or General Manager
- All other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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