Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
The Box Office Coordinator position is a crucial role within a vibrant event management and ticketing organization, dedicated to providing exceptional customer service and efficient ticketing operations. This full-time role involves assisting in the management of all ticketing activities, including the daily operations of the Box Office and various ticketing outlets. The hiring organization operates within the live event and entertainment sector, focusing on managing ticket sales and customer experiences for performances and events held at their venues. Recognized for its commitment to service quality and operational excellence, the company offers a dynamic work environment where customer satisfaction and accuracy... Show More
Job Requirements
- Bachelor's degree from an accredited college or university preferred
- 1-2 years of experience in a customer service environment preferred
- 1-2 years of increasing responsibility in ticket operations
- Previous experience with ticketing software preferably Paciolan ticketing system would be beneficial
- Superior customer service skills including but not limited to thoughtful listening oral and written communication skills
- Proficiency in microsoft office applications and word processing spreadsheets database presentation graphic design powerpoint and internet software
- Ability to perform basic arithmetic calculations addition subtraction multiplication and division either manually or through the use of a calculator
- Ability to read and make inferences from written sales materials
- Must be able to work a flexible schedule including early mornings days evenings overnight weekends holidays extended long workdays and extended numbers of days based upon event calendar
Job Qualifications
- Bachelor's degree from an accredited college or university preferred however event and/or ticketing industry experience is viewed equivalently
- 1-2 years of experience in a customer service environment preferred
- 1-2 years of increasing responsibility in ticket operations
- Previous experience with ticketing software preferably Paciolan ticketing system would be beneficial
- Superior customer service skills including but not limited to thoughtful listening oral and written communication skills
- Proficiency in microsoft office applications and word processing spreadsheets database presentation graphic design powerpoint and internet software
- Ability to perform basic arithmetic calculations addition subtraction multiplication and division either manually or through the use of a calculator
- Ability to read and make inferences from written sales materials
- Must be able to work a flexible schedule including early mornings days evenings overnight weekends holidays extended long workdays and extended numbers of days based upon event calendar
Job Duties
- Assure that ticket buyers receive good customer service and have a positive experience with the box office by training representatives in customer service techniques monitoring the performance of staff complying with customer requests to the extent possible and solving problems quickly and to the satisfaction of the customer
- Perform ticket selling functions as needed
- Assist in the development of an effective and efficient box office staff by providing schedules appropriate supervision enforcing operational policies and procedures published in a box office operations manual and evaluating work performances
- Responsible for balancing box office revenue and preparation of daily sales reports
- Prepare daily deposits and combined bank deposits according to the finance department's requirements
- Assist in overseeing sales outlets and ensuring they have the information and supplies necessary to perform ticket sales while maintaining standards of customer service
- Assist with preparation of all required box office reports to management and promoters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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