Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Flexible Schedule
Job Description
The Box Office Coordinator position is a pivotal role in managing all ticketing operations for an entertainment venue, theater, or arena that hosts a variety of events such as performances, concerts, and special activities. This position is integral to the smooth functioning of the box office by overseeing daily ticketing operations and ensuring that all ticket sales and customer service activities align with the venue's standards and objectives. The role involves managing the staff responsible for ticket selling, scheduling, and handling the technical aspects of ticketing software systems. Typically a full-time role, it requires working a flexible schedule to accommodate... Show More
Job Requirements
- Bachelor's degree or equivalent event or ticketing industry experience
- 1-2 years customer service experience
- 1-2 years ticket operations experience
- knowledge of ticketing software preferred
- excellent customer service skills
- proficiency in Microsoft Office applications
- ability to perform basic arithmetic calculations
- ability to interpret sales materials
- flexibility to work varied hours including nights, weekends, and holidays
Job Qualifications
- Bachelor's degree from an accredited college or university preferred, however event and/or ticketing industry experience is viewed equivalently
- 1-2 years of experience in a customer service environment preferred
- 1-2 years of increasing responsibility in ticket operations
- previous experience with ticketing software, preferably Paciolan ticketing system, would be beneficial
- superior customer service skills including but not limited to thoughtful listening, oral and written communication skills
- proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and internet software
- ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
- ability to read and make inferences from written sales materials
- must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days based upon event calendar
Job Duties
- Assure that ticket buyers receive good customer service and have a positive experience with the box office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer
- perform ticket selling functions as needed
- assist in the development of an effective and efficient box office staff by providing schedules, appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances
- responsible for balancing box office revenue and preparation of daily sales reports
- prepare daily deposits and combined bank deposits according to the finance department's requirements
- assist in overseeing sales outlets and ensuring they have the information and supplies necessary to perform ticket sales while maintaining standards of customer service
- assist with preparation of all required box office reports to management and promoters
- assist with set-up and maintenance of proper box office procedures with direction from corporate
- assist in setup and settlement of events and communication with promoters on ticketing details
- process ticket requests from promoters
- update and troubleshoot the computerized ticketing system and software
- assist in managing Paciolan software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily sales report as requested
- assist in managing all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to event manager during closing procedures following each event
- perform other work-related tasks as assigned by the assistant director or general manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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