Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
The Box Office Coordinator position is a key role within a dynamic organization responsible for managing ticketing operations that support a variety of events and performances. This full-time position offers an hourly wage ranging from $20.00 to $24.00, coupled with a comprehensive benefits package including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off incorporating vacation days, sick days, and 11 holidays annually. The role is designed to handle the daily operations of the Box Office and related ticketing outlets, ensuring that customers enjoy a seamless and positive ticket purchasing experience.
The hiring ... Show More
The hiring ... Show More
Job Requirements
- Bachelor's degree from an accredited college or university preferred
- 1-2 years of experience in a customer service environment preferred
- 1-2 years of increasing responsibility in ticket operations
- Previous experience with ticketing software, preferably Paciolan ticketing system, beneficial
- Superior customer service skills including thoughtful listening, oral and written communication skills
- Proficiency in Microsoft Office applications
- Ability to perform basic arithmetic calculations
- Ability to read and interpret written sales materials
- Must be available to work a flexible schedule including evenings, weekends and holidays
Job Qualifications
- Bachelor's degree from an accredited college or university preferred, however event and/or ticketing industry experience is viewed equivalently
- 1-2 years of experience in a customer service environment preferred
- 1-2 years of increasing responsibility in ticket operations
- Previous experience with ticketing software, preferably Paciolan ticketing system, would be beneficial
- Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills
- Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and internet software
- Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
- Ability to read and make inferences from written sales materials
- Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days based upon event calendar
Job Duties
- Assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer
- Perform ticket selling functions as needed
- Assist in the development of an effective and efficient box office staff by providing schedules, appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances
- Responsible for balancing box office revenue and preparation of daily sales reports
- Prepare daily deposits and combined bank deposits according to the Finance Department's requirements
- Assist in overseeing sales outlets and ensuring they have the information and supplies necessary to perform ticket sales while maintaining standards of customer service
- Assist with preparation of all required Box Office reports to management and promoters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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