Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
The Richmond Flying Squirrels are the Double-A Eastern League affiliate of the San Francisco Giants, established in 2010. Since their debut, they have built a strong brand within Minor League Baseball, recognized not only for their athletic achievements but also for their deep community involvement. The organization operates on three core principles: be different, be impactful, and have FUNN. These pillars drive the team’s efforts both on and off the field. Situated in Central Virginia, the Flying Squirrels engage extensively with the community, reaching over 10,000 students annually through educational programs and making more than 400 community appearances each year.... Show More
Job Requirements
- Bachelor's degree from an accredited college or university
- Minimum of 1-2 years of experience in box office or ticketing role
- Flexible to work extended hours including nights, weekends, and holidays
- Strong interpersonal and communication skills
- Experience with ticketing systems preferred
- Self-motivated and detail-oriented
- Ability to multitask and manage various business relationships
- Proficiency in Microsoft Office Suite
Job Qualifications
- Bachelor's degree from an accredited college or university with major coursework in business management, sports management, business administration or related field
- Minimum of 1-2 years of increasingly responsible box office or ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multipurpose public assembly facility
- Customer service oriented with strong interpersonal abilities and excellent verbal and written communication skills
- Proven track record in exceptional judgment, problem solving, relationship building, and generating new business in a collaborative and fast-paced environment
- Experience with tickets.com or similar ticketing system and previous experience with a Customer Relationship Management (CRM) system preferred
- Self-motivated with exceptional attention to detail
- Ability to multi-task and balance numerous business relationships professionally
- Proficiency demonstrated in Microsoft Office Suite
Job Duties
- Assist with the creation of staff work schedules and ensure proper staffing for Richmond Flying Squirrels home games and CarMax Park special events schedule
- Handle incoming sales calls from prospective clients for all ticketing inquiries
- Assist in maintaining the seating manifest and ticket inventory
- Help in implementation of comprehensive ticket sales programs for individual tickets and ticket packages in collaboration with other departments
- Work with Membership Services department to ensure proper tracking of Season Ticket Member experience and benefits
- Coordinate ticketing needs for all front office staff and Flying Squirrels team requests
- Represent the Flying Squirrels at community events throughout the year
- Assist with Will Call for Richmond Flying Squirrels home games
- Support Special Events department for any ticketing needs for outside events
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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