Box Office Coordinator

Downey, CA, USA|

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.22 - $25.61

Work Schedule

Flexible

Benefits

Medical coverage eligibility

Part-time employment

Training and development opportunities

Positive team environment

Opportunity to work in the arts sector

flexible scheduling

City employee benefits

Job Description

The City Theatre Department is a well-established and renowned cultural institution committed to providing exceptional theatrical experiences and fostering a vibrant community connection through the performing arts. Serving thousands of patrons annually, the department is not only dedicated to showcasing a diverse range of performances but also focuses significantly on delivering superior customer service and promoting accessibility within the arts. Known for its innovative productions and educational programs, the Theatre Department supports a dynamic team environment that thrives on collaboration, professionalism, and a shared passion for the arts.

We are currently seeking a motivated and detail-oriented individual to ... Show More

Job Requirements

High school diploma or equivalent
Prior experience in ticketing or box office administration preferred
Proficient computer skills including Microsoft Office and ticketing software
Excellent communication and customer service skills
Ability to manage multiple tasks efficiently
Ability to work evenings weekends and holidays as required
Strong organizational skills
Ability to train and oversee staff
Must be able to work 25 to 35 hours per week

Job Qualifications

High school diploma or equivalent
Experience with computerized ticketing systems or box office operations preferred
Strong communication and interpersonal skills
Experience in customer service roles
Ability to train and lead staff
Problem-solving and conflict resolution skills
Ability to work part-time flexible hours including evenings and weekends
Familiarity with theatre operations or event management is a plus

Job Duties

Builds and maintains ticketing information within the box office including the computerized ticketing system creation of ticketed and non-ticketed performances fees source codes discounts and promotional offers hold codes and other system functionalities as necessary
Serves as a liaison with renters and assists in determining Box Office services to be provided by taking a lead role with communications and meetings
Assists with specialized ticketing needs including preparation and distribution of complimentary and house tickets
Lead trainer for end-user staff schedules and conducts ongoing training and development of box office personnel and enforces all theatre policies and service standards
Assists box office personnel including solving patron problems and special needs in a courteous and diplomatic way
Provides a positive team environment within the department to ensure excellent service standards and to maintain high customer satisfaction
Processes season ticket renewals and new accounts
Coordinates subscription process including renewals processing upgrades printing and mailing subscription ticket packets with Ticket Services Management
Acts as Box Office Event Supervisor during events and performances as assigned responsible for all aspects of a specific performance or event from pre-show setup through will call resolving customer service issues and final performance reconciliation
Provides backup and assists with telephone and window sales as needed
Adheres to City and departmental policies and procedures performs related work duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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