Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Staff discounts
Professional development opportunities
Job Description
Boundless is a unique indoor play space and activity center located in NW Rochester, MN, dedicated to providing an inclusive environment that welcomes children and adults with and without disabilities. This innovative facility features a variety of recreational amenities including playground equipment, sensory and discovery areas, a full-size basketball court, a turf area, quiet spaces, party rooms, and picnic areas. Boundless is more than a typical play center; it also serves as a platform for educating the public about disability-related topics in cooperation with SEMCIL, strengthening community awareness and inclusion.
The Assistant Manager position at Boundless supports the overall ... Show More
The Assistant Manager position at Boundless supports the overall ... Show More
Job Requirements
- Previous supervisory experience
- Ability to multitask effectively
- Strong communication skills
- Customer service experience preferred
- Able to work in a noisy and fast-paced environment
- Ability to perform essential job functions with or without reasonable accommodations
- Must exhibit dedication to guest satisfaction
- Basic math proficiency
- English reading and writing skills
Job Qualifications
- Demonstrated history of supervision and multi-tasking
- Experience in customer service and working with children and families is preferred
- Strong communication and customer service skills with an ability to address guest and employee complaints and grievances
- Must be able to perform essential functions with or without reasonable accommodations
- Dedication to guest satisfaction and the social and physical value of play
- Excellent listening skills and an empathetic voice and manner
- Basic math skills and ability to read and write in English
Job Duties
- Establish and maintain professional, positive working relationships with guests, staff, and community partners
- Oversee and promote customer service expectations and guest satisfaction and engagement
- Participate in the coordination of staff recruitment, onboarding, staff development initiatives, and retention
- Provide daily duty assignment and mentorship to Team Members
- Serve as Manager on Duty as assigned
- Ensure compliance with building opening and closing procedures
- Oversee compliance with Boundless rules of conduct, facility use guidelines, and occupancy and safety rules
- Ensure compliance with guest payment transactions, point-of-sale system operation, safe handling of cash best practice, credit card, and guest information
- Assist guests with check-in/admission requirements, provide information, and solve problems
- Oversee environmental and janitorial needs with a focus on cleanliness and safety
- Participate in and/or oversee programming and activity opportunities, including birthday parties, field trips, and special events at the direction of the Manager
- Maintain open, positive communication with Boundless management to share ideas, trends, and suggestions for business process improvement
- Maintain positive working relationships with community partners
- Ensure the Boundless environment fosters and encourages inclusive and appropriate play for all ages
- Perform essential functions with a positive and team-focused attitude
- Communicate and collaborate with Boundless and SEMCIL staff in a professional manner
- Regular and timely attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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