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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Our establishment is a reputable hotel known for delivering exceptional guest experiences through outstanding service and commitment to quality. Situated in a prime location, we cater to a diverse clientele, ranging from business travelers to vacationers, providing comfortable accommodations and comprehensive amenities. We pride ourselves on maintaining a welcoming atmosphere where guests feel valued and attended to, ensuring every stay is memorable.
We are currently seeking a dedicated Night Auditor to join our front desk team. This role works under the supervision of the Front Desk Supervisor and plays a crucial part in the smooth operation of the hotel... Show More
We are currently seeking a dedicated Night Auditor to join our front desk team. This role works under the supervision of the Front Desk Supervisor and plays a crucial part in the smooth operation of the hotel... Show More
Job Requirements
- Previous experience working in a front desk reception or customer service position
- Three to six months previous experience in a night audit position preferred
- Previous experience with LMS preferred
- Ability to compassionately work with upset guests in an effort to resolve their concerns
- Ability to read analyze and interpret guest room bills
- Able to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals
- Comfortable promoting hotel room product and explaining different types of rooms available to guests
- Ability and willingness to promote the property and property events and amenities
- Ability to work efficiently and accurately with cash on a computer and a 10-key machine
- Able to work efficiently with minimal supervision
- High school diploma or equivalent preferred
- Ability to effectively communicate in English both written and verbal
Job Qualifications
- Previous experience working in a front desk reception or customer service position
- Three to six months previous experience in a night audit position preferred
- Previous experience with LMS preferred
- Ability to compassionately work with upset guests in an effort to resolve their concerns
- Ability to read analyze and interpret guest room bills
- Comfortable promoting hotel room product and explaining different types of rooms available to guests
- Ability and willingness to promote the property and property events and amenities
- Ability to work efficiently and accurately with cash on a computer and a 10-key machine
- Able to work efficiently with minimal supervision
- High school diploma or equivalent preferred
- Ability to effectively communicate in English both written and verbal
Job Duties
- Verify and balance entries and records of financial transactions reported by the front desk during day using adding bookkeeping and calculating machines
- Reconcile guest payments run audit reports calculate revenues correct errors verify cashier work guest registration check-out and reservations work
- Resolve hanging balances left on guest accounts document and communicate any discrepancies or resolutions to management
- Maintain complete knowledge of and comply with all departmental policies services procedures and standards
- Anticipate guests’ needs respond promptly and acknowledge all guests however busy and whatever time of day
- Maintain positive guest relations at all times resolve guest complaints ensuring guest satisfaction and inform supervisor
- Monitor and maintain cleanliness sanitation and organization of assigned work areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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