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Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid training
Job Description
This job opening is for a Front Desk Clerk position at a reputable hotel, a place renowned for its commitment to excellent customer service and guest satisfaction. The hotel operates as a key part of the hospitality industry, providing lodging, accommodation, and a range of guest services tailored to meet the needs of travelers and tourists. The establishment prides itself on a warm, welcoming environment coupled with efficient and professional service that ensures each guest's stay is comfortable and memorable. Employment in this role is typically full-time, and it offers a chance to be part of a dynamic team that... Show More
Job Requirements
- Maintain confidentiality of guest information and pertinent Hotel data
- Suggestively sell
- High school graduate or equivalent
- Compute mathematical calculations
- Fluency in English both verbally and non-verbally
- Provide legible communication and directions
- Previous experience as Front Desk Clerk preferred
- Previous cashiering experience
- Previous guest relations training
- Ability to assist in other Front Desk areas as assigned
- Ability to provide guest room tours
- Regularly walk, sit, stand or stoop
- Occasionally lift, carry, push, pull or otherwise move objects weighing up to 50 pounds
- Use tools or equipment requiring a high degree of dexterity
- Vision, hearing, speaking and literacy (critical)
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Work inside in a noisy, smoky, and hot or cold environment
- Communicate via radio
Job Qualifications
- High school graduate or equivalent
- Fluency in English both verbally and non-verbally
- Provide legible communication and directions
- Previous experience as Front Desk Clerk preferred
- Previous cashiering experience
- Previous guest relations training
- Ability to assist in other Front Desk areas as assigned
- Ability to provide guest room tours
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, services and procedures, standards
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction and inform Supervisor
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete knowledge at all times of all property features, services, hours of operation
- Maintain complete knowledge at all times of all room types, numbers, layout, décor, appointments and location
- Maintain complete knowledge at all times of all room rates, special packages and promotions
- Maintain complete knowledge at all times of daily house count and expected arrivals/departures
- Maintain complete knowledge at all times of hotel availability status for any given date
- Maintain complete knowledge at all times of scheduled daily group activity
- Verify impressed banks and ensure accuracy of contracted monies
- Document all guest requests, complaints or problems
- Record and relay messages accurately, completely and legibly
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
- Perform all other duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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