Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Day Shifts
Benefits
Travel perks
Property benefits
Tuition Reimbursement
Paid Time Off
Health Insurance
flexible spending accounts
401k match with profit share
training and education
Job Description
Blackberry Farm and Blackberry Mountain are renowned Relais & Chateaux properties located in the Great Smoky Mountains, known for their tradition of unparalleled hospitality and luxury. These resorts blend land conservation, modern-day comforts, and stunning natural surroundings to offer guests a uniquely memorable vacation experience. Whether guests seek adventure, relaxation, or exceptional culinary experiences, Blackberry Farm and Blackberry Mountain provide a diverse range of activities and services tailored to create the perfect itinerary. Blackberry's dedication to legendary hospitality and extraordinary guest experiences is the foundation of their esteemed brand.
The Concierge role at Blackberry is an essential position responsible... Show More
The Concierge role at Blackberry is an essential position responsible... Show More
Job Requirements
- High school diploma or equivalent
- Must have a valid driver's license
- Ability to communicate effectively with guests, managers, and team members
- Excellent verbal and written communication skills
- Basic knowledge and understanding of math
- Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Ability to listen carefully to guest requests and execute them in a timely manner
- Must be able to sit at a computer for long periods of time
- Must be able to operate a company vehicle or golf cart
- Must be able to work outside in all weather conditions
Job Qualifications
- High school diploma or equivalent
- Must have a valid driver's license
- Hotel front of house operations experience preferred
- Excellent verbal and written communication skills
- Ability to communicate effectively with guests, managers, and team members
- Basic knowledge and understanding of math
- Ability to exercise judgment and make decisions based on job knowledge and company goals
- Ability to listen carefully to guest requests and execute them in a timely manner
Job Duties
- Completes pre-arrival emails and calls prior to guest arrival to book activities, spa services, and schedule dining times
- Be a point of contact for guests prior to their arrival to inform guests of special happenings during their stay and to answer any questions they may have
- Gathers and tracks guest information and preferences by maintaining the guest database
- Creates unique memorial experiences for guests
- Reviews traces daily and confirms information with other departments
- Audits activity and spa bookings to ensure accuracy
- Communicates accurate guest information and preferences to other team members and departments
- Monitors website content to ensure accurate event information is posted
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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