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Job Overview
Compensation
Hourly
Range $20.00 - $23.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Job Description
Our establishment is a professional organization dedicated to providing exceptional customer service and administrative support across various departments. It operates with a focus on delivering accurate information and efficient assistance to the public, customers, visitors, and other stakeholders. Known for its commitment to quality service and transparency, the company serves as a vital point of contact for inquiries related to activities conducted at the establishment, as well as guiding visitors to the appropriate departments, offices, and employees within the organization. This role is instrumental in maintaining smooth communication flow and enhancing the overall experience for anyone interacting with the organization.... Show More
Job Requirements
- High school diploma or equivalent
- Short-term on-the-job training
- Customer service background is preferred
- Must have and maintain a clean driving record
- Release of driving record information will be required
Job Qualifications
- High school diploma or equivalent
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of computer hardware and software
- Ability to understand new information for problem-solving and decision-making
- Good active listening and speaking skills
- Critical thinking ability
- Ability to select and use appropriate training/instructional methods
- Basic mathematical skills
- Monitoring and assessing performance
- Strong reading comprehension
- Effective writing skills
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- Hear and resolve complaints from customers or the public
- File and maintain records
- Receive payment and record receipts for services
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Analyze data to determine answers to questions from customers or members of the public
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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