Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule
Job Description
Our organization is a well-established entity dedicated to providing excellent customer service and administrative support within our community. We pride ourselves on fostering a welcoming environment for visitors, customers, and the general public, ensuring their inquiries and needs are handled efficiently and professionally. Our establishment operates as a vital communication hub, facilitating seamless interactions between the public and various departments, offices, and employees within the organization. The company values integrity, effective communication, and a commitment to service excellence in all operational facets. Our team environment encourages collaboration, continuous improvement, and professional growth, making us a great place to build your... Show More
Job Requirements
- High school diploma or equivalent
- Short-term on-the-job training
- Customer service background preferred
- Must have and maintain a clean driving record
- Release of driving record information required for employment consideration
Job Qualifications
- High school diploma or equivalent
- Customer service background preferred
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
- Knowledge of principles and processes for providing customer and personal services
- Knowledge of computer hardware and software
- Strong active listening, critical thinking, and communication skills
- Ability to handle public inquiries and resolve complaints professionally
- Competency in basic mathematics and reading comprehension
Job Duties
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- Hear and resolve complaints from customers or the public
- File and maintain records
- Receive payment and record receipts for services
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Analyze data to determine answers to questions from customers or members of the public
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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