Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
competitive compensation
Paid Time Off
Employee Discounts
Health Insurance
Dental Insurance
Vision Insurance
Company-Sponsored Life Insurance
401(k) retirement savings plan
Opportunities for career growth and advancement
values-driven culture
Job Description
Courtesy Automotive Group is a family-owned and operated business based in Phoenix, AZ, with a legacy dating back to 1955. Known for its commitment to customer satisfaction and transparency, Courtesy Automotive Group is more than just a dealership - it is a trusted automotive partner dedicated to providing an exceptional experience to every client. With decades of experience in the automotive industry, the company offers a range of automotive services, including sales, service, and collision repair, delivered with professionalism and a customer-first approach. The company prides itself on fostering a positive work environment that promotes integrity, professionalism, and a strong... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in receptionist or customer service roles preferred
- Proficiency with Microsoft Office Suite
- Strong organizational and communication skills
- Ability to multitask and handle a fast-paced work environment
- Professional and courteous manner
- Basic knowledge of automotive industry terminology is a plus
- Must be reliable and punctual
Job Qualifications
- Proficiency in Microsoft Excel and comfort working with dealership management systems
- Previous receptionist or customer service experience, preferably in an automotive setting, is a plus
- Strong communication skills (verbal and written) and a customer-oriented attitude
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritize in a fast-paced environment
- Professional appearance and demeanor
- Bilingual skills (Spanish/English) are a plus but not required
Job Duties
- Greet customers in person and over the phone with a friendly, professional demeanor
- Schedule repair appointments and coordinate with estimators, technicians, and insurance partners
- Check customers in and out, ensuring all required documentation is completed accurately
- Maintain organized records of repair orders, estimates, invoices, and customer files
- Communicate repair status updates to customers in a timely and clear manner
- Assist with processing payments and verifying insurance information when needed
- Support the body shop manager and team with administrative tasks and daily workflow
- Enter and update data in internal systems
- generate reports as requested
- Handle incoming calls, emails, and walk-in inquiries efficiently and professionally
- Ensure the reception area is clean, welcoming, and well-organized
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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