Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Match
Job Description
PetSuites is a premier pet resort company renowned for providing exceptional care and services for dogs and cats through boarding, daycare, grooming, and training. As a leader in the pet resort industry, PetSuites offers modern, clean, and fun spaces designed to create memorable experiences for pets and their owners. The brand prides itself on a culture grounded in the values of being Playful, Passionate, Personal, and Professional, which permeate every aspect of its operations. Dedicated to upholding the mission of "Pet Lovers Delighting Pet Lovers," PetSuites attracts team members who are not only passionate about animals but also about delivering... Show More
Job Requirements
- no formal education requirements
- prior customer service experience preferred
- ability to handle dogs of all sizes and lift up to 60 lbs
- physically able to perform duties requiring sitting, standing, walking, bending, reaching, pulling, pushing, and grasping
- ability to work in temperature extremes and distracting environments such as loud noise
- ability to tolerate contact with various bodily fluids
- self-motivated and detail-oriented
- excellent multitasking abilities
- good teamwork skills
- must be able to start and stop work effectively
Job Qualifications
- strong communication skills
- excellent customer service orientation
- ability to multitask and be detail-oriented
- skill in computer systems such as Microsoft Office
- reliable and punctual
- positive team-oriented attitude
- knowledge of animal behavior preferred
- conflict resolution skills
- ability to take direction well and apply it independently
- ability to work a flexible schedule including holidays and weekends
Job Duties
- handle check-in for arrival clients
- handle check-out for departing clients
- make follow-up reservations for existing clients
- sell activity packages and daycare on reservations made
- greet all guests, clients, and vendors
- handle any general inquiries about the business
- answer all incoming calls, respond to voicemails and emails
- make boarding reservations
- book grooming, training, and temperament test appointments
- schedule daycare reservations
- manage cash, check, and credit card transactions and reporting/reconciling
- get to know clients and their pet's names on a regular basis
- obtain all information related to a pet's visit and ensure accuracy
- input all information into resort computer systems
- interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
- have general knowledge of all services offered at site and provide solutions to the clients needs
- obtain vaccination records from veterinary offices and input into the computer
- assist in managing waitlists on weekends/peak seasons/holidays and ensure rooms are utilized to maximum capacity
- act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary
- help initiate "white glove" treatment to best customers by calling them before peak seasons to secure reservations
- respond promptly and troubleshoot any customer relations issues
- ensure the facility meets or exceeds expectations with regards to cleanliness and safety
- notify manager on duty or order when levels of inventory are low in retail, cleaning products for lobby areas and office supplies
- ensure all common areas are well maintained, clean and free from hazards
- consult with other departments
Job Qualifications
Experience
No experience required
Job Location
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