Boarding Receptionist (Pet Host)

Newport News, VA, USA|

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Flexible

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k Match

Job Description

PetSuites is a premier pet resort company dedicated to providing outstanding care and services for dogs and cats. As a leader in the pet care industry, PetSuites offers a broad range of services including boarding, daycare, grooming, and training, all delivered by a trusted and passionate team of professionals. The company's mission, "Pet Lovers Delighting Pet Lovers," reflects its commitment to a culture that is playful, passionate, personal, and professional. This culture is not only embraced internally but also extends to every interaction with clients and their beloved pets, ensuring a warm and welcoming environment for all.

PetSuites pri... Show More

Job Requirements

no formal education requirements
ability to take direction well and apply independently
ability to work in temperature extremes and distracting environments
ability to tolerate close contact with bodily fluids
reliable, punctual, and dependable
physical stamina for sitting, standing, walking, bending, reaching, pulling, pushing and grasping
cheerful, friendly, positive attitude
ability to communicate directly with clients both written and orally
willing to assist other departments as necessary

Job Qualifications

excellent communication skills
strong attention to detail
ability to multitask
customer service experience
team player
self-motivated
ability to work under pressure
basic computer proficiency, including Microsoft Office
conflict resolution skills
willingness to learn animal behavior
physical ability to handle dogs and lift up to 60 pounds
ability to work flexible hours including weekends and holidays

Job Duties

provide impeccable customer service by following service foundation principles
answer all incoming calls, respond to voicemails and emails
make boarding reservations, book grooming, training, and temperament test appointments
manage cash, check, and credit card transactions and reporting/reconciling
get to know clients and their pet's names on a regular basis
obtain all information related to a pet's visit and ensure accuracy
input all information into resort computer systems
interact and communicate closely with other staff to address client and pet needs
have general knowledge of all services offered and provide solutions to client needs
obtain vaccination records from veterinary offices and input into the computer
assist in managing waitlists during weekends, peak seasons, and holidays
act as liaison between veterinarian and customer/emergency contact
initiate "white glove" treatment to best customers by securing early reservations
respond promptly and troubleshoot customer relations issues
ensure facility cleanliness and safety
notify manager on duty or order inventory for retail, cleaning products, and office supplies
ensure common areas are well maintained and hazard-free
consult with other departments
perform other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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