United Ground Express logo

United Ground Express

(BNA) Full-Time Customer Service Agent

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Starting hourly wage
competitive benefits
earned paid time off
Discounted travel for you and your immediate family
Career advancement opportunities

Job Description

United Ground Express is a leading regional airline service provider dedicated to offering reliable and efficient ground handling operations across various U.S. airports. As a partner to United Airlines, United Ground Express plays a vital role in ensuring seamless passenger experiences by managing tasks from check-in to baggage handling with utmost professionalism and courtesy. The company is committed to upholding the highest standards in customer service, safety, and operational excellence. With a team of skilled and motivated employees, United Ground Express continues to expand its footprint in the aviation industry, maintaining a strong reputation for dependable ground services that support... Show More

Job Requirements

  • At least 18 years old
  • Authorized to work in the United States without sponsorship
  • Ability to lift up to 70 lbs. consistently
  • Comfortable using computers and mobile devices
  • Able to communicate effectively in English
  • Able to work flexible shifts including nights, weekends, and holidays
  • Ability to pass background and security clearances
  • Physical ability to perform various physical tasks including bending, stooping, climbing
  • Successful completion of pre-employment screening such as drug tests, hearing and vision checks

Job Qualifications

  • Must be at least 18 years old
  • Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
  • Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
  • Comfortable working with computers, mobile devices, and new technologies
  • Must be able to use radio electronic devices to communicate with co-workers or flight crew
  • Must be able to read, write, fluently speak, and understand the English language
  • Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
  • Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
  • Authorized to work in the United States without sponsorship

Job Duties

  • Greeting passengers and providing a seamless check-in and ticketing experience
  • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
  • Ensure passenger information is processed accurately, and flights are sent out on time
  • Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
  • May work in the Baggage Service Office to track the location of baggage and handle passenger questions
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
  • Maintaining composure while managing customer challenges
  • Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
  • Cleaning of the interior of the aircraft
  • Read and interpret checked baggage tags, and cargo labels
  • Prepping and securing the aircraft for the next flight
  • Use radio electronic devices to communicate with co-workers or flight crew
  • Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.