Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Starting hourly wage
competitive benefits
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express is a prominent name in the aviation industry specializing in ground handling services. Operating primarily at major airports like Nashville International Airport (BNA) in Tennessee, the company plays a crucial role in ensuring smooth and efficient airport operations. United Ground Express serves as the bridge between airlines and travelers by managing a variety of ground support functions that directly affect the passenger experience and overall operational excellence. With a commitment to safety, customer service, and operational compliance, United Ground Express stands as a reputable employer offering diverse career opportunities in the airline support sector.
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The role... Show More
Job Requirements
- Must be at least 18 years old
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment process which may include but not be limited to
- drug screen, hearing and vision check
- available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
- able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- authorized to work in the United States without sponsorship
Job Qualifications
- Must be at least 18 years old
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment process which may include but not be limited to
- drug screen, hearing and vision check
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- ensure passenger information is processed accurately, and flights are sent out on time
- listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- may work in the Baggage Service Office to track the location of baggage and handle passenger questions
- comfortable working with computers, mobile devices, and new technologies
- physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- maintaining composure while managing customer challenges
- lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- cleaning of the interior of the aircraft
- read and interpret checked baggage tags, and cargo labels
- prepping and securing the aircraft for the next flight
- use radio electronic devices to communicate with co-workers or flight crew
- ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
Job Qualifications
Experience
No experience required
Job Location
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