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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional development opportunities
Diversity and inclusion initiatives
Job Description
Frank Productions, LLC is a renowned full-service concert promotion company that has been a staple in the entertainment industry since its founding in 1964 in Madison, WI. Originally a family-run operation, Frank Productions started by promoting legendary artists such as Johnny Cash, Elvis Presley, and Bruce Springsteen, making a significant mark on the live music scene in Wisconsin and beyond. Over the past five decades, the company has grown into one of the largest concert promoters in the United States by cultivating a unique business model that focuses not just on ticket sales but on helping artists achieve their creative... Show More
Job Requirements
- High school diploma or equivalent
- Previous security or customer service experience preferred
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Willingness to work extended work hours including evenings and weekends
- Ability to handle high noise levels and crowded environments
- Reliable transportation to and from work
- Background check clearance
Job Qualifications
- Applicable customer service skills working with a diverse set of customers
- Ability to work independently and solve problems using sound decision-making skills
- Ability to learn and work within systems such as MS Office, ticketing software, and other company software
- Ability to communicate effectively in a team environment that includes in-person collaboration, group communications, and instant messaging
- Ability to handle difficult situations and sensitive information with care and professionalism
- Professional and friendly demeanor
- Committed to learning, and fostering an environment of diversity, equity, and inclusion
- Background check required
Job Duties
- Maintain a safe, secure, and welcoming environment for staff and patrons
- Ensure safe and efficient ingress and egress into the venue
- Identify any issues or threats within the venue and report concerns to venue management
- Respond to security and safety needs in a timely manner
- Communicate clearly with staff, patrons, vendors and clients about day-of-event needs
- Maintain an understanding of the venue Emergency Action Plans (EAPs) and Standard Operating Procedures (SOPs) and follow accordingly
- Assist with opening and closing tasks of the relevant building
- Follow company protocol for the relevant building as communicated by venue management
- All other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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