Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $32.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
retirement plans
bonus eligibility
Professional development opportunities
diverse and inclusive workplace environment
Job Description
Aloft Providence Downtown, located at 191 Dorrance St, Providence, Rhode Island, is part of the Aloft Hotels brand under Marriott International's portfolio. Aloft Hotels are known for their vibrant, modern design and welcoming atmosphere, setting themselves apart from typical hotels by providing a unique and energetic hub for guests to connect with their surroundings and each other. Aloft caters to a diverse clientele—from business travelers attending meetings to guests visiting family or enjoying local entertainment. The hotel combines lively social spaces with contemporary comforts, making it an inviting destination for both leisure and corporate visitors.
Marriott International, a glo... Show More
Marriott International, a glo... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related professional area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead and manage teams
- Strong customer service orientation
- Excellent communication skills
- Willingness to perform hands-on operational tasks
- Availability to work full time at Aloft Providence Downtown
- Eligible to work in the United States
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience
- Proven leadership and team management skills
- Strong understanding of guest satisfaction and hospitality standards
- Ability to analyze financial statements and performance reports
- Excellent communication and interpersonal skills
- Ability to lead by example with confidence and enthusiasm
- Experience in staff development and training
- Proficiency in managing operational goals and schedules
Job Duties
- Supports successful execution of hotel operations departments
- Manages staff and leads specific teams
- Strives to improve guest and employee satisfaction
- Maximizes financial performance of the department
- Ensures standards and procedures are followed
- Translates goals to the team regarding guest tracking and productivity
- Addresses employee and guest satisfaction needs and strengths
- Leads by example with energy and enthusiasm
- Assists employees in exceeding guest expectations
- Follows property specific second effort and recovery plans
- Publishes guest satisfaction results timely
- Takes proactive approaches on employee concerns
- Extends professionalism and courtesy to employees and guests
- Communicates and updates goals and results with employees
- Meets semiannually with staff one-on-one
- Assists in team scheduling and hourly job functions
- Provides excellent customer service and addresses guest concerns
- Ensures team meets hospitality requirements
- Assists in performing annual quality audit
- Ensures key control program is in place
- Understands financial and performance data
- Conducts interviews and assists hiring decisions
- Ensures thorough orientations for new team members
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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