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Job Overview
Employment Type
Full-time
Part-time
Hourly
Seasonal
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Starting wage $22 per hour
Employee housing
Flexible work schedules
Paid Time Off
Free mountain pass
Employee Discounts
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Job Description
Alyeska Resort is a prestigious, world-class resort located in the picturesque mountains of Girdwood, Alaska, just a short 45-minute drive from Anchorage. Renowned for its breathtaking natural surroundings and dynamic offerings, Alyeska Resort hosts a 299-room luxury hotel, an acclaimed Nordic Spa, and a sought-after ski area, making it a prominent destination for travelers seeking both adventure and relaxation. This resort combines the beauty of Alaska's landscape with top-tier hospitality services, striving to deliver extraordinary guest experiences in a highly engaging and supportive work environment. Alyeska Resort fosters a culture that values quality, hard work, and a spirit of camaraderie,... Show More
Job Requirements
- Proven hospitality experience is preferred
- Previous hotel, luxury, or guest service experience typically acquired in a full-service hotel or comparable hospitality operations experience preferred
- Exceptional customer service skills and ability to work under pressure
- Familiarity with local attractions and vendors is a plus
- Effective verbal and written communication with all levels of employees and guests
- High school diploma, general education degree, related field or international equivalent preferred
- Proficiency in English
- Additional languages are always celebrated
- Must be of legal age to serve alcohol in Alaska
- Tap certified
- Food Handlers card
Job Qualifications
- Proven hospitality experience is preferred
- Previous hotel, luxury, or guest service experience typically acquired in a full-service hotel or comparable hospitality operations experience preferred
- Exceptional customer service skills and ability to work under pressure
- Familiarity with local attractions and vendors is a plus
- Effective verbal and written communication with all levels of employees and guests
- High school diploma, general education degree, related field or international equivalent preferred
- Proficiency in English
- additional languages are always celebrated
- Must be of legal age to serve alcohol in Alaska
- Tap certified
- Food Handlers card
Job Duties
- Greet guests with warmth and professionalism upon arrival
- ensuring a seamless check-in
- Establish personal rapport with guests through personalized and authentic interactions
- Ensure discretion and confidentiality when handling guest request
- Anticipate preferences and exceed the needs and expectations of our Club Floor guests
- Collaborate with the Guest Experience Manager and all Resort verticals
- Maintain clear and effective communication with all departments before, during and after guest departure
- Provide personalized recommendations and assistance in booking local attractions, dining, entertainment and special events
- Acts as the point of contact for all Club Floor guests
- addressing any concerns immediately with all stakeholders and required leadership
- Ensure the Club Lounge and Club Corridors are always kept immaculate, liaising with Housekeeping team to maintain the ambiance and overall guest experience
- Ensure the timely delivery of morning, afternoon and evening offerings in the Club Lounge
- Quality is paramount in our presentation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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