Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,200.00 - $76,500.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
KOA (Kampgrounds of America) is a well-established company operating in the outdoor hospitality industry, known for providing top-tier camping experiences and exceptional customer service across its network of properties. The company is dedicated to sustaining high standards of operation and guest satisfaction, embodying a culture centered on its mission, vision, and core values. As an industry leader, KOA offers unique outdoor lodging options and support services that cater to travelers seeking adventure and comfort in natural settings. KOA’s brand is synonymous with quality, community engagement, and environmentally responsible management practices, making it a prominent player in the hospitality and recreation... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two year's experience in a managerial role in a hospitality or related field
- Hear and speak English fluently
- Strong decision-making ability
- Excellent communication, collaboration, and delegation skills with the ability to manage confrontations
- Ability to work in a fast-paced and high-pressure environment
- Proven ability to develop and achieve financial plans
- Ability to motivate, lead and develop a diverse team
- Strong working knowledge of operational procedures
- Proficient computer skills
- Motivated, goal oriented and results driven
- Good organization and time management skills
- Ability to maintain confidentiality
- Able to work nights, weekends, and holidays
- Valid driver's license
- Able to travel by airplane and automobile
Job Qualifications
- High school diploma or equivalent
- Minimum two years experience in a managerial role in a hospitality or related field
- Strong decision-making ability
- Excellent communication, collaboration, and delegation skills with the ability to manage confrontations
- Proven ability to develop and achieve financial plans
- Ability to motivate, lead and develop a diverse team
- Strong working knowledge of operational procedures
- Proficient computer skills
- Motivated, goal oriented and results driven
- Good organization and time management skills
- Ability to maintain confidentiality
Job Duties
- Oversee daily business operations
- Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash
- Hire, monitor, and develop a strong, diverse, and efficient team
- Provide great customer service while improving guest satisfaction and raising the net promoter score
- Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities
- Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual
- Prepare necessary reports and give presentations articulating property key performance indicators
- Develop effective conflict resolution and critical thinking skills
- Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making
- Partner with real estate development to recommend, plan, and oversee capital projects
- Be the local face of KOA and build high performance teams dedicated to delivering KOAs Culture, Mission, Values, and Goals
- Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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