Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
employee recognition programs
Job Description
PMG Hospitality Hotels is a prominent hospitality management company known for its dedication to excellence and guest satisfaction in the hotel industry. Among its esteemed properties is the Courtyard by Marriott in Fort Myers, a well-regarded destination for travelers seeking comfort, convenience, and superior service. The company prides itself on adhering to the highest standards set forth by the Marriott Brand and its own internal operating procedures, ensuring a consistent and memorable guest experience across all its locations. With a strong leadership culture and emphasis on team collaboration, PMG Hospitality fosters an environment where employees are empowered to contribute to... Show More
Job Requirements
- High school diploma or GED required
- Prior food and beverage supervisory experience preferred
- ServSafe or equivalent manager-level food safety certification required or must be obtained within an approved timeframe
- Must possess strong leadership skills
- Must have excellent guest service communication skills
- Ability to work collaboratively in a team
- Must be detail-oriented with strong organizational and problem-solving skills
- Must demonstrate a hands-on leadership approach
- Ability to professionally resolve guest and associate concerns
Job Qualifications
- High school diploma or GED
- Prior food and beverage supervisory experience preferred
- ServSafe or equivalent manager-level food safety certification required or must be obtained within an approved timeframe
- Strong leadership skills
- Excellent guest service skills
- Effective communication skills
- Ability to work in a team environment
- Detail-oriented
- Strong organizational and problem-solving skills
- Hands-on leader with a strong work ethic
- Ability to professionally resolve guest and associate concerns
Job Duties
- Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations
- Ensure associates work together as a team to deliver optimum service and meet all guest needs
- Ensure compliance with Marriott Brand Standards, PMG Hospitality standards, and departmental procedures
- Complete opening and closing duties including setup, cleaning, securing equipment, and locking doors
- Capable of performing all hourly Bistro functions and operating all departmental equipment
- Assist in training new associates and cross-training existing associates in accordance with the Certification Program
- Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
- Ensure adherence to quality expectations, safety standards, and cost control initiatives
- Follow all company safety and security policies and report accidents or unsafe conditions immediately
- Maintain professional appearance standards, confidentiality of proprietary information, and protection of company assets
- Identify and recommend improvements to enhance efficiency, productivity, quality, and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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