Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $45,100.00 - $73,100.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Highgate is a leading real estate investment and hospitality management company with a global footprint and a robust portfolio exceeding 400 hotels located across North America, Europe, the Caribbean, and Latin America. With assets under management totaling over $15 billion, Highgate has established itself as an innovator in the hospitality industry over the past 30 years, consistently delivering expert guidance throughout all stages of the property lifecycle. This includes planning, development, recapitalization, and disposition of hospitality assets. The company is distinguished by its diverse portfolio, which features bespoke lifestyle hotel brands, well-known legacy brands, and independent hotels and resorts tailored... Show More
Job Requirements
- Long hours sometimes required
- medium work requiring up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly
- ability to communicate verbally and in writing with all levels of employees and guests
- attentive, friendly, courteous, and service-oriented demeanor
- effective listening and problem-solving skills
- must be able to multitask and prioritize departmental functions to meet deadlines
- attend all hotel-required meetings and trainings
- maintain regular attendance in compliance with company standards
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with company standards and regulations for safe and efficient hotel operations
- ability to identify and assist in solving productivity problems
- maintain confidentiality of information
- perform other duties as requested by management
- maintain a warm and friendly demeanor at all times
Job Qualifications
- At least 3 years of progressive experience in a hotel or related field
- or a 4-year college degree and at least 3 years of related experience
- or a 2-year college degree and 4 or more years of related experience
- proficiency in Windows, company-approved spreadsheets and word processing software
- knowledge of food and beverage preparation techniques
- understanding of health department rules and regulations
- familiarity with liquor laws and regulations
- effective verbal and written communication skills
- ability to listen, understand and clarify concerns raised by employees and guests
- ability to multitask and prioritize departmental functions
- approach all encounters in an attentive, friendly, courteous, and service-oriented manner
- ability to participate in manager-on-duty coverage as required
- commitment to maintaining high standards of personal appearance and grooming
Job Duties
- Supervise and manage all food and beverage personnel
- respond to guest complaints in a timely manner
- participate in food and beverage budget planning and monitor department performance
- monitor industry trends and implement actions to maintain competitiveness and profitability
- coordinate and monitor all phases of loss prevention in the food and beverage department
- prepare and submit required reports punctually
- participate in inventories and submit inventory reports
- organize and conduct department meetings regularly
- monitor quality of service and product
- cooperate in menu planning and preparation
- ensure timely purchase of food and beverage items within budget
- oversee employee cafeteria operations
- ensure compliance with local liquor laws and health and sanitation regulations
- ensure departmental compliance with SOPs
- provide training on SOPs, report preparation, and job tasks
- attend and conduct departmental and hotel training
- interview candidates and follow hiring standards
- conduct or attend required meetings including pre- and post-convention meetings
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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