Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Day Shifts
Benefits
Medical
Dental
Vision
401k
Employee assistance program
PTO
safe and sick time
Recognition Program
Volunteer Initiatives
Marriott Hotel Travel Discounts
Tuition Reimbursement Program
Lunch Provided
Job Description
Courtyard Minneapolis Downtown is a premier full-service hotel located in the vibrant heart of Minneapolis, MN. Known for blending modern comfort with urban convenience, the hotel provides guests with exceptional accommodations, state-of-the-art amenities, and a welcoming atmosphere that caters to both business and leisure travelers. As part of the globally recognized Marriott portfolio, Courtyard Minneapolis Downtown upholds a commitment to hospitality excellence, offering high-quality services that enhance the guest experience. The hotel features a variety of dining options, meeting spaces, and recreational facilities, making it a popular destination for visitors looking for comfort, convenience, and outstanding service in downtown Minneapolis.Show More
Job Requirements
- High school diploma or equivalent
- Must be 21 years or older
- Minimum two years' experience in a similar position with a full-service hotel or restaurant
- TIPS training certification required within 30 days of hire date
- Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- Ability to stand and walk for entire shift
- Flexibility to work a varied schedule, which may include weekends and holidays
Job Qualifications
- Must be 21 years or older
- Good reading, writing, and oral proficiency in the English language
- Minimum two years' experience in a similar position with a full-service hotel or restaurant
- Requires the ability to taste food and alcohol during trainings and new menu updates
- TIPS training certification required within 30 days of hire date
- Previous experience with MICROS POS preferred
- Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
- Ability to work effectively with co-workers as part of a team and with minimal supervision
- Flexibility to work a varied schedule, which may include weekends and holidays
- Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- Ability to stand and walk for entire shift
- Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity
Job Duties
- Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures
- Take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to hotel specifications
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Assist in the maintenance of the outlet area and equipment
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet
- Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list
- Maintain complete knowledge of designated glassware and garnishes for each drink
- Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet
- Maintain complete knowledge of equipment and use only as intended
- Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving
- Maintain complete knowledge of the point of sale system and work with manager to report and resolve system issues, should they arise
- Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times
- Complete opening and closing side duties
- Greet guests and take their orders, utilizing suggestive up-selling techniques
- Prepare guest check and process payment, adhering to all cash handling and credit policies
- Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste
- Use all chemicals in accordance with OSHA regulations and hotel requirements
- Maintain a professional and personable appearance at all times, according to hotel standards
- Successfully achieve the hotel's core values of ownership, innovation, craft, respect, and community
- All other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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