Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development
Job Description
Graton Resort & Casino is a premier entertainment destination known for its luxurious amenities, vibrant atmosphere, and exceptional customer service. Located in a scenic area that blends natural beauty with modern entertainment, Graton Resort & Casino offers guests an unparalleled experience with its world-class dining, gaming, and hospitality services. The resort prides itself on redefining hospitality, providing every guest with a warm welcome and an enjoyable stay. As part of its dedication to high standards, the resort fosters a cooperative team environment and maintains a polished, professional image. The company values integrity, respect, and excellence, making it a top choice... Show More
Job Requirements
- High school diploma or equivalent
- Experience using OpenTable or similar reservation software
- Strong verbal communication skills
- Ability to stand for extended periods
- Flexibility to work evenings, weekends, and holidays
- Customer service experience
- Ability to multitask in a busy environment
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Proficiency with reservation systems like OpenTable
- Strong communication and interpersonal skills
- Ability to work well in a fast-paced environment
- Excellent organizational abilities
- Professional appearance and demeanor
Job Duties
- Greet and seat guests promptly and warmly
- Manage reservations, waitlists, and walk-in guests using OpenTable
- Escort guests to tables and present menus
- Maintain an organized and clean host stand and lobby area
- Communicate wait times clearly and accurately
- Monitor dining room flow and seat guests to balance server sections
- Answer telephone calls professionally and assist with guest inquiries
- Take and manage take-out and room service orders
- Work closely with management and service staff to ensure efficient service
- Follow all company, departmental, and health and safety policies
- Perform opening, closing, and side duties as assigned
- Promote a positive and cooperative team environment
- Maintain a polished and professional appearance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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