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Job Overview
Job Description
Graton Resort & Casino is a premier entertainment destination renowned for its vibrant atmosphere, exceptional service, and wide range of gaming and dining experiences. Located in a picturesque setting, the resort attracts guests from diverse backgrounds seeking both relaxation and excitement in a luxurious environment. With a commitment to guest satisfaction and high standards, Graton Resort & Casino offers a comprehensive array of amenities including an expansive casino floor, multiple dining venues, and live entertainment options. The establishment prides itself on fostering a culture of respect, teamwork, and continuous improvement, which is reflected in the professional development opportunities offered to... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hospitality or food and beverage management
- Experience working in a lounge or club environment preferred
- Basic knowledge of health and safety standards
- Strong organizational skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to manage and motivate staff effectively
Job Qualifications
- Proven experience in restaurant or lounge management
- Strong hospitality and customer service skills
- Ability to lead, motivate, and manage a diverse team
- Familiarity with health and safety regulations
- Excellent communication and interpersonal skills
- Experience with inventory management and scheduling
- Ability to handle guest complaints professionally
- Knowledge of union contract enforcement preferred
Job Duties
- Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting company values
- Execute all Food Operations Department responsibilities by enforcing policies and procedures fairly among all Team Members and in accordance with company's negotiated union contract
- Open and close the restaurant and lounge
- Interview, hire, and train new Team Members and effectively audit to ensure training standards are satisfied
- Schedule shifts and assign duties to Team Members
- Resolve Guest complaints in a professional manner
- Conduct month-end inventory
- Ensure restaurant and lounge adhere to all health and safety guidelines
- Manage the inventory and order food and beverages, equipment and supplies
- Ensure Team Members are exceeding Graton's Guest Service Standards
- Coordinate communication between front of house and back of house
- Conduct team huddles to pass along important information regarding property events, HR announcements, and restaurant specials
- Evaluate and oversee job performance of all Team Members
- Hold individual subordinates accountable for performance of job duties, tasks, policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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