Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.91 - $22.40
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Career advancement opportunities
Job Description
The City of Denton Aquatics Department offers a dynamic environment dedicated to providing exceptional aquatic recreational services to the community. With facilities such as the Water Works Park, Denton Natatorium, and the Civic Center Pool, the department plays an integral role in enhancing quality of life through fun, safe, and inclusive aquatic experiences. The City of Denton, renowned for its strategic focus on inclusivity, collaboration, and fiscal responsibility, is committed to fostering an environment where employees can thrive while serving the diverse needs of the community. Known for its inclusive policies and commitment to equal opportunity, the City actively promotes... Show More
Job Requirements
- Must pass a drug test, criminal history background check, and social security number verification
- Must pass a physical examination
- Must be at least seventeen years of age
Job Qualifications
- Two years experience in customer service or related field
- Knowledge of applicable Federal and State laws regarding Parks and Recreation
- Knowledge of leisure, social, health and legal needs of individuals with disabilities at all age levels
- Skill in problem solving
- identifying problems and reviewing related information to develop and evaluate options and implement solutions
- Skill at the beginner level working with Microsoft Office 365 and other software systems to complete work
- Skill in providing exceptional service to internal and external customers
- Skill in interpersonal relationships, including using tact, patience, and courtesy
- Ability to interact with children and adults promoting a safe and fun environment
- Ability to take charge and identify solutions quickly in emergency situations
- Ability to lead and motivate others
- Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment
- Ability to establish and maintain effective interpersonal relationships
- Ability to handle difficult and stressful situations with professional composure and confidentiality
- Ability to communicate effectively both in oral and written forms for the needs of the audience
- Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities
- Ability to develop, understand, interpret, and apply rules, policies, and procedures operations
- Ability to recognize, analyze, and solve a variety of problems
- Ability to prepare and maintain reports
Job Duties
- Assist patrons with booking birthday parties and cabana rentals and taking payments
- Assist Guest Services Supervisor with scheduling, supervising, and training staff
- assist with ensuring coverage for regular shifts and after-hours rentals and events
- Assist with ordering and organizing birthday party supplies
- Work scheduled parties and events at assigned location
- Greet and assist guests with requests
- bring in and store gifts
- Oversee and assist with set up and clean up for booked parties
- maintain cleanliness and organization of the reception, office and party area
- Serve food and beverages to all party guests
- Direct all guests to various areas throughout the Water Works Park, Denton Natatorium and Civic Center Pool
- Handle and resolve guest concerns in a courteous and professional manner
- notify leadership immediately if not able to resolve customer concerns
- Maintain accurate records and reports
- provide information, as requested
- Attend all staff meetings and trainings, as required
- Assist with selection, training, supervising, and evaluating staff
- recommend assignment/assignment change, retention, discipline, and dismissal
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: