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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.45
Work Schedule
Weekend Shifts
Split Shifts
Night Shifts
Benefits
Medical
chiropractic care
Free annual exams
Wellness incentives
onsite Wellness Clinic
dental coverage
vision coverage
Life insurance
Free fitness center membership
Paid vacation
Paid Time Off
Holidays
short-term disability
long-term disability
401(k) retirement plan with 5% employer match
Employee assistance program
Flexible spending account
Employee meal discounts
Parental leave
funeral leave
Paid training
weekly pay
Job Description
Oneida Casino Hotel, located in Green Bay, Wisconsin, is the premier gaming destination in Northeast Wisconsin and is managed by the Oneida Nation of Wisconsin. With its five gaming locations, over 2,400 slot machines, and a diverse range of table games such as Blackjack, Roulette, Poker, and more, Oneida Casino provides an exciting and dynamic work environment for its employees. Known as Wisconsin's first choice for casino entertainment, the casino emphasizes professionalism, accountability, respect, integrity, and sincerity in all aspects of its operations. The organization is committed to creating a friendly, safe, and fun gaming experience for all its guests... Show More
Job Requirements
- Must be eighteen 18 years of age or older
- High School Diploma, GED Diploma, or HSED Certification is required within one 1 year of employment
- Applicants aged fifty 50 and older are exempt from this requirement
- Previous cash handling experience
- Must pass a pre-employment drug screening
- Must pass a background security check with the Oneida Nation
- Must obtain a temporary license or Gaming License issued by the Oneida Gaming Commission
- Must adhere to Tribes Drug and Alcohol-Free Workplace Policy during the course of employment
Job Qualifications
- Knowledge of bingo games and operations
- Knowledge of modern office practices, procedures, and equipment
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic
- Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software such as PowerPoint
- Knowledge of principles and practices of public relations and customer service
- Skill in problem solving and sound decision-making
- Skill in Bingo Operations and applicable laws, rules and regulations for Bingo operation
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels
- Ability and knowledge of cash handling to include count money and supplies accurately to customers in a continuous fast paced environment
- Ability to represent the organization in a professional manner, building respect and confidence
- Ability to demonstrate outstanding guest service at all times
- Ability to multitask job responsibilities
- Ability to communicate, read, write clearly and concisely in English and apply mathematical skills
- Ability to interpret a variety of instructions furnished in written and oral form
- Must adhere to strict confidentiality in all matters
- Must be willing and able to obtain additional education and training
- Must pass a pre-employment drug screening
- Must pass a background security check with the Oneida Nation
- Must obtain a temporary license or Gaming License issued by the Oneida Gaming Commission as a condition of employment and continuing employment within the Oneida Nations Gaming Division
Job Duties
- Provide excellent customer service for all internal and external customers of the Bingo operations at all times and in all activities
- Establish and maintain effective working relationships with all internal and external customers of Oneida Casino
- Provide solutions for customer concerns and continually focus on customer service as our top priority
- Develop, maintain, and facilitate effective relationships, communications processes and activities with all Gaming personnel and all other internal and external customers
- Ensure established procedures and processes are utilized at all times to ensure maximum understanding and coordination are in place
- Attend department meetings to ensure effective communications take place
- Inform supervisor of recommendations/ideas for improving all areas of this position to include ideas on improving customer service systems or activities
- Ensure compliance with all regulatory requirements in all areas at all times
- Adhere to established quality, service delivery, customer service, and customer demand expectations
- Adhere to all audit and legal regulations/laws and practices
- Cash in/Cash out customers while maintaining cash/cash equivalents and making every exchange carefully and accurately
- Provide guests with information about the types of games played, promotions offered and upsell bingo supplies
- Inventory and reconcile supplies
- Complete daily paperwork which includes all paymaster paperwork, count issued bank and revenues returned to verify the correct amounts and sign to attest the amounts
- Comply with all Title 31 rules and regulations
- Collect information from winners of large payouts for the completion of the W2-G form
Job Qualifications
Experience
No experience required
Job Location
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