Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.45
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Tips
Shift Differential
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Oneida Nation, renowned for its commitment to excellence and community-centered values, operates the Oneida Casino, a premier destination for gaming and entertainment in Wisconsin. As Wisconsin's first choice for casino entertainment, the Oneida Casino stands out for its dedication to providing a friendly, safe, and fun environment for all guests. This commitment is backed by the organization's core values of Professionalism, Accountability, Respect, Integrity, and Sincerity. These guiding principles shape every aspect of the casino's operations, ensuring that both guests and employees enjoy a respectful and rewarding atmosphere.
The Oneida Casino offers a vibrant workplace that embraces cultural ... Show More
The Oneida Casino offers a vibrant workplace that embraces cultural ... Show More
Job Requirements
- Must be eighteen 18 years of age or older
- High School Diploma, GED Diploma, or HSED Certification is required within one 1 year of employment
- Applicants aged fifty 50 and older are exempt from this requirement
- Previous cash handling experience
- Must pass a pre-employment drug screening
- Must adhere to the Tribe's Drug and Alcohol-Free Workplace Policy during the course of employment
- Must pass a background security check with the Oneida Nation to meet Employment Eligibility Requirements, Tribal/State Compact and/or Oneida Nation Gaming Ordinance
- A temporary license or Gaming License issued by the Oneida Gaming Commission is required as a condition of employment and continuing employment within the Oneida Nation's Gaming Division
- Must sign a confidentiality statement prior to employment
Job Qualifications
- Knowledge of bingo games and operations
- Knowledge of modern office practices, procedures, and equipment
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic
- Skill in operating business computers and office machines including Windows environment, Word, Excel, Access, and presentation software such as PowerPoint
- Knowledge of principles and practices of public relations and customer service
- Skill in problem solving and sound decision-making
- Skill in Bingo Operations and applicable laws, rules and regulations for Bingo operation
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels
- Ability and knowledge of cash handling including counting money and supplies accurately to customers in a continuous fast paced environment
- Ability to represent the organization in a professional manner building respect and confidence
- Ability to demonstrate outstanding guest service at all times
- Ability to multitask job responsibilities
- Ability to communicate, read, write clearly and concisely in English and apply mathematical skills
- Ability to interpret a variety of instructions furnished in written and oral form
- Must adhere to strict confidentiality in all matters
- Must be willing and able to obtain additional education and training
Job Duties
- Provide excellent customer service for all internal and external customers of the Bingo operations at all times
- Establish and maintain effective working relationships with all internal and external customers of Oneida Casino
- Provide solutions for customer concerns and continually focus on customer service as our top priority
- Develop, maintain, and facilitate effective relationships, communications processes and activities with all gaming personnel and all other internal and external customers
- Attend department meetings to ensure effective communications take place
- Inform supervisor of recommendations/ideas for improving all areas of this position including customer service systems or activities
- Ensure compliance with all regulatory requirements in all areas at all times
- Adhere to established quality, service delivery, customer service, and customer demand expectations
- Adhere to all audit, legal regulations/laws and practices
- Cash in/Cash out customers while maintaining cash/cash equivalents and making every exchange carefully and accurately
- Provide guests with information about the types of games played, promotions offered and upsell bingo supplies
- Inventory and reconcile supplies
- Complete daily paperwork including paymaster paperwork, count issued bank and revenues returned to verify correct amounts and sign to attest the amounts
- Comply with all Title 31 rules and regulations
- Collect information from winners of large payouts for the completion of the W2-G form
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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