Bilingual (Spanish) Treatment Coordinator (Dekalb)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $26.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid training
Travel pay
Clinical bonuses
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
accident insurance
short-term disability
long-term disability
Employee assistance program
Health savings account
Dependent Care Account
401(k) and Matching
Pet insurance
Tuition assistance program
Identity Theft Protection
MetLife MetLaw legal insurance
Transit reimbursement
Free and discounted orthodontic treatments
Job Description
Orthodontic Experts is a leading orthodontic practice dedicated to delivering quality care and orthodontic excellence. With a strong commitment to positively impacting our patients' lives, we operate 29 offices across the greater Chicagoland area, Wisconsin, and Indiana, with plans for further expansion this year. Rooted in core values such as accountability, continuous improvement, inclusion, integrity, respect, teamwork, and transparency, we strive to foster a supportive and professional environment for both our patients and team members. Our reputation for excellence is built on a foundation of patient-centered care and community engagement, making us a trusted name in the orthodontic field.Show More
Job Requirements
- High school degree or GED equivalent
- Three years of customer service experience
- Two years of sales experience
- One year of treatment coordinating experience
- Knowledge of medical terms and practices
- Proficient in Microsoft Office Suite including Word, Excel, Outlook, and Access
- Excellent problem solving and de-escalation skills
- Excellent written and verbal communication skills
- Bilingual fluent in Spanish
Job Qualifications
- High school degree or GED equivalent
- Three years of customer service experience
- Two years of sales experience
- One year of treatment coordinating experience
- Knowledge of medical terms and practices
- Proficient in Microsoft Office Suite including Word, Excel, Outlook, and Access
- Excellent problem solving and de-escalation skills
- Excellent written and verbal communication skills
- Bilingual fluent in Spanish
Job Duties
- Consult with patients to understand their oral health history, concerns, and objectives
- Explain the treatment plan, address patient concerns, and answer any questions
- Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements
- Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented
- Manage and maintain the payment options and policies for patients
- Understand the practice's policy on working with Ortho benefit plans and educate patients on their dental benefits
- Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options
- Track patient accounts receivable and outstanding balances to ensure timely payment
- Assist in Practice's collections protocol for all outstanding balances
- Introduce new patients to the practice by going over health history, explaining the doctor's examination and describing any other features about the practice that should be highlighted
- Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented
- Update TC Spreadsheet on a daily basis
- Conduct outbound dialing calls to patients including welcome calls, lost cases, denials
- Greet and check patients in and out before and after treatment
- Participate in marketing events
- Handle cash transactions
- Answer incoming calls including new patient calls, emergencies, scheduling appointments, requesting records, and follow up
- Perform all duties when traveling to other clinics
- Help maintain a clean and sanitized clinic and office area
- Perform other tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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