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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $1.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Dental Insurance
Health Insurance
Employee assistance program
Paid Time Off
Opportunities for advancement
Vision Insurance
Gym membership
Job Description
Answering Service Care (ASC) is a distinguished live answering service provider with a legacy of over 50 years, serving more than 4,000 businesses nationwide. As a third-generation family-owned company, ASC has cultivated a people-first culture that centers on building long-term relationships with both clients and employees. This emphasis on community and dedication is reflected in the high retention rates, with many team members and clients remaining with ASC for over 20 years. Headquartered across three locations in New Jersey, North Carolina, and Florida, ASC specializes in delivering exceptional customer service to a diverse array of industries, including law firms, contractors,... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Bilingual proficiency in English and Spanish
- Ability to work flexible shifts including evenings, mornings, and overnight
- Strong communication skills
- Proficiency with computer systems
- Ability to multi-task
- Empathy and patience in customer interactions
Job Qualifications
- Bilingual English/Spanish
- Strong verbal and written communication skills
- Ability to multi-task and remain focused in a fast-paced environment
- Excellent listening skills and a keen attention to detail
- Empathetic and compassionate approach to customer interactions
- Intermediate to advanced computer skills
- Ability to maintain positivity and patience under pressure
Job Duties
- Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
- Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
- Perform lead intakes, gather information, and document details with precision
- Schedule appointments and transfer calls to the appropriate contacts as needed
- Dispatch messages accurately and efficiently, ensuring clear and detailed communication
- Navigate multiple systems and maintain thorough call documentation
- Provide outstanding customer service by demonstrating empathy and patience
- Live chat, SMS, and email support
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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