Bilingual Service Advisor

Baytown, TX, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Range $16.00 - $26.00

Benefits

competitive pay

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation

Paid holidays

Training and certification opportunities

Job Description

Cook Ford is a reputable and customer-focused automobile dealership known for its commitment to delivering high-quality vehicles and exceptional service to the community. As a well-established Ford dealership, Cook Ford combines the trusted legacy of the Ford brand with a passionate team dedicated to providing outstanding automotive experiences for every customer. Located in a vibrant market, Cook Ford has built a strong reputation for its integrity, professionalism, and dedication to customer satisfaction across all departments including sales, service, and parts.

The Service Department at Cook Ford is expanding and currently seeking a Bilingual Service Advisor who is fluent in... Show More

Job Requirements

Fluent in Spanish and English
Previous experience in automotive service or customer service
Excellent communication and interpersonal skills
Ability to manage multiple tasks in a fast-paced environment
Basic understanding of vehicle systems
Proficiency in dealership management software is advantageous
Valid driver's license

Job Qualifications

Fluent in Spanish and English
Previous Service Advisor or automotive customer service experience preferred
Strong communication and customer service skills
Ability to work in a fast-paced environment while maintaining accuracy and professionalism
Basic knowledge of vehicle systems and maintenance is helpful
Proficiency with dealership management software is a plus
Valid driver's license and clean driving record

Job Duties

Greet customers and serve as their main point of contact throughout the service process
Clearly communicate vehicle issues, recommended services, and repair timelines in both English and Spanish
Prepare repair orders, document concerns, and relay accurate information to the service technicians
Provide service estimates, obtain approvals, and update customers on repair status
Ensure customer satisfaction by maintaining transparency, professionalism, and timely communication
Coordinate with parts and service teams to ensure smooth workflow
Promote recommended maintenance services in accordance with manufacturer guidelines
Handle customer questions, concerns, and follow-up needs with care and efficiency

Job Location

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